Cashier - Barham Inc
(2022-08)
- Greet customers and answer questions about prices, directions & products.
- Process cash, debit, credit card payments accurately.
- Operate the cash register, count the drawer, cash vault & balance the store on daily basis.
- Authorize fuel pumps and process lottery or tobacco sales.
- Monitor inventory and report low stock to management.
Shift Lead - Walgreens
(2023-01 - 2026-02)
- Provides customers with courteous, friendly, fast & efficient service.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
- Checks in and prices merchandise as required or as directed by store manager.
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
- Completes resets and revisions as directed.
- Provides customer services in photo area.
- Assumes web pick up responsibilities.
- Complies with all company policies and procedures.
- Responsibility by identifying shrink and ensuring a safe environment for both employees and customers.
- Answer questions, provide up-to-date information, and address concerns—all with the utmost sense of care.
Retail Associate - TJX Marshalls
(2022-10 - 2022-12)
- To arrange items on store racks and shelves, ensure accurate pricing, help shoppers locate merchandise, clean the store, and handle customer inquiries regarding Marshalls goods and services.
- Other job duties include monitoring fitting room areas and assisting cashiers during busy shopping hours.
Regional Head Retail Customer Services/Admin/Sales Analysis (North) - Ufone (An EITISALAT/PTCL Telecom Company) - Islamabad-Pakistan
(2018-05 - 2021-05)
- Managing Team of 6 persons who are directly in report.
- Regional Business Analysis, identification of Gaps and recommend execution plan
- Presentation to Management for on-going projects & performance of Regional Team
- EVC & BVS Retail Activation and Expansion
- SO Management (Route management completion, hiring of SOs, route management through WFM).
- Setting Timely FCA, Recharge and MFS targets + Promos
- Monitoring & make sure all assigned targets are executed in given timeline
- Coordination with internal & external stakeholders
- Coordination with Regional Team for day to day ops
Regional Head Enterprise Sales/ Government & Public Sector Projects (North) - Ufone (An EITISALAT/PTCL Telecom Company) - Islamabad-Pakistan
(2008-01 - 2017-05)
- Managing a portfolio of around 600 corporate companies with approx revenue of Rs 15 million
- To ensure customer satisfaction
- Retention of acquired accounts with consultative approach by offering smart solutions
- Ensuring monthly sales targets from existing portfolios nationwide + new acquisitions
- Responsible for upsell / cross sell from existing portfolios
- Developing strong relationship and bonding with customer through customer contact
- Responsible for making corporate sales & service strategy
- Hiring, Training & Development of the teams
- Managing a team of 03 Assistant Managers & 14 Corporate Relationship Managers
- Focus on providing customized / business solutions to corporate companies which includes M2M / Fleet Management & Reporting dashboards etc
- Ensure customer retentions and kept churn rate less than 1% nationwide
- Responsible for all operational activities of North region (Jhelum, AJK, North Frontier, Rawalpindi/Islamabad).
- Responsible for all operational activities of MFS across Pakistan
- Responsible for all operational activities of Service Centers, Franchise Support & Corporate Services of North region (Jhelum, AJK, North Frontier, Rawalpindi/Islamabad). Responsible for bringing on-board new corporate business and retention/services of existing corporate accounts.
Assistant Service Manager North - United Bank Limited - Islamabad-Pakistan
(2004-05 - 2004-12)
A senior member of a team of professionals who started a journey to bring world-class service standards and implement Quality measures in one of the biggest financial institute of Pakistan, comprising of 10,000 staff members and over 900 branches across the globe.
- This included Branch improvement program, developing and redefining all banking processes, implementing Quality measures, training staff, starting cross functional forums, resolving staff and customer issues, implementing reward & recognition program and providing service to consumer asset products.
Management Trainee - Muslim Commercial Bank Limited - Rawalpindi-Pakistan
(2002-04 - 2003-03)
- Worked as Management Trainee in Cantt branch, Dealt with customers and execution of different transactions and issues related Branch Banking Operations.
