Kassandra Lennox

Customer-focused operations and people leader with 20+ years of experience across logistics, hospitality, and customer experience in fast-paced, high-volume environments. Hands-on experience supporting frontline teams and daily execution on the production floor, with a proven ability to motivate, mentor, and develop hourly associates while ensuring the highest standards of safety, quality, attendance, and performance. Strong communicator known for ownership, accountability, and continuous improvement, with experience leading cross-functional teams, managing vendors and stakeholders, and translating strategic goals into actionable timelines, KPIs, and operational execution that consistently deliver results.

stomer-focused operations and people leader with 20+ years of experience across logistics, hospitality, and customer experience in fast-paced, high-volume environments.

Bachelor in Arts and Master in Sports Administration