Kassandra Soto

Highly motivated and adaptable with experience in customer service and client support. Proven ability to manage multiple priorities, communicate effectively in English and Spanish, and maintain accuracy in fast-paced environments. Dedicated to delivering excellent service, maintaining professionalism, and contributing to team success.

Seeking an opportunity where I can provide exceptional customer service, contribute to operational efficiency, and continue to grow my communication, problem-solving, and leadership skills.

Customer Service Assistant at Adventure Travel By Ana (2025-01 – 2026-05)

• Process payments securely by handling credit card transactions, verifying payment details, issuing invoices, and ensuring accurate financial records for all travel bookings.
• Assisted customers with travel modifications or cancellations, working with airlines, hotels, and tour operators to rebook, refund, or adjust reservations as needed.
• Provided excellent customer service by addressing client concerns, resolving booking issues/changes, and ensuring clients have a smooth experience.
• Assisting in travel reservations, by collecting and verifying client information including full name, date of birth, passport details, and travel preferences, ensuring accuracy and compliance with airline requirements
• Implementing marketing strategies to promote tours, cruise packages, and vacations packages on social media platforms for maximum exposure.

Server at Mykonos Authentic Greek Cuisine (2025-02 – 2026-01)

• Greet guests / seat promptly to provide a welcoming dining experience
• Deliver food and beverages efficiently while ensuring correct order presentation, as well as helping teammates by helping run food, bus tables, or restock as needed.
• Check on guests throughout their meal, address any needs or concerns, and resolve guest issues professionally and with a positive attitude during busy hours.
• Maintain knowledge of menu items, daily specials, and ingredient details and navigating the Pos system effectively.
• Keep dining area clean, organized, and fully stocked (silverware, napkins, condiments)
• Assist with side work such as refilling beverage stations, rolling silverware, and cleaning tables.
• Manage takeout orders and phone-in orders when needed.

Host/Server at Fiesta Azul Tequila House (2026-01 – 2026-05)

• Provided excellent customer service in a fast-paced restaurant environment.
• Greeted and seated guests while managing waitlists and seating arrangements.
• Maintained thorough knowledge of menu items and specials to assist customers.
• Cleaned, bussed, and reset tables to ensure a clean dining area.
• Handled cash and card transactions accurately using POS systems.
• Resolved customer concerns professionally and efficiently.

Merchandise Associate/Cashier at Home Goods (2022-09 – 2023-05)

• Helping customers locate products and answering any inquiries about pricing or products to make sure they have a smooth experience in the store.
• Operating the cash register/ handling cash transactions and checking out clients in a timely manner, selling credit cards to customers, processing returns and exchanges.
• Restocking shelves, maintaining merchandise organized in each store department, tracking inventory.
• Ensuring all merchandise display in store is appealing to customers.
• Working as a team to close the store and close register.

Bachelors of Accounting in Accounting – Florida International University (2027-12)

Associate in Arts in Business Administration – Seminole State College (2026-05)