Kastiella Roberti

I am a responsible and organized professional with experience in customer service and front desk support. I have strong communication skills, am bilingual in English and Spanish, and enjoy assisting patients in a friendly and professional manner. I am comfortable managing appointments, answering calls, and supporting daily administrative tasks. I am seeking a receptionist position in a rehabilitation center where I can contribute to a positive patient experience and support the healthcare team.

Assistant Manager - Harvest Market - Houston, Texas

(2023-04)

• Provide daily front-line customer service to a high volume of clients, addressing questions and resolving concerns professionally.
• Support front desk–style operations including phone inquiries, task coordination, and daily workflow organization.
• Handle cash transactions accurately and maintain organized daily records.
• Train and supervise staff to ensure consistent service quality and operational efficiency.

Hostess/Server - Terravin Cucine Italian Restaurant - Houston, Texas

(2022-03 - 2023-02)

• Welcomed guests and coordinated reservations and seating schedules.
• Provided continuous customer support and resolved concerns professionally.
• Maintained a clean, organized, and professional front-of-house environment.

Clinical Physical Therapy Internships - Universidad Nacional Experimental Francisco de Miranda - Venezuela

(2018-03 - 2019-11)

Neurological, Pediatric & Cardiopulmonary Rehabilitation

• Assisted in patient mobility exercises and therapeutic activities
• Supported treatment plans for neurological and pediatric patients
• Assisted with breathing exercises and early mobilization techniques
• Monitored patient tolerance and safety during therapy sessions

Bachelor of Science - Physiotherapy - Universidad Nacional Experimental Francisco de Miranda (2021-12) Falcon, Venezuela