Kat

Family Coordinator / Operations Partner at AnswersNow (2024-01 – Present)

Lead and coordinate end-to-end client onboarding operations, including intake, orientation, assessment scheduling, and service initiation for families seeking ABA services.
Partner closely with clinical operations, intake, scheduling, and revenue cycle teams to ensure seamless transitions and high-quality client experiences across departments.
Review diagnostic documentation, insurance requirements, and eligibility criteria to support timely authorization and service access.
Develop and present operational improvement recommendations, including CRM optimization strategies using HubSpot, to enhance efficiency and scalability.
Contributed significantly to organizational growth leading into Series B funding by streamlining intake coordination, improving onboarding workflows, and supporting timely access to care.
Manage multiple operational priorities simultaneously, including referrals, scheduling, orientation coordination, documentation review, and cross-functional communication while maintaining service excellence and compliance standards.
Serve as a trusted operational resource for leadership by identifying workflow gaps, recommending solutions, and supporting process standardization initiatives.

Senior Clinical Supervisor, BCBA at Autism Learning Partners (2019-01 – 2020-12)

Supervised and coached multidisciplinary teams of behavior therapists across home and school-based programs, ensuring clinical quality and operational consistency.
Oversaw client caseload operations, including assessments, treatment planning, scheduling coordination, progress monitoring, and family communication.
Collaborated with schools, families, and internal departments to optimize service delivery and resolve operational challenges.
Supported hiring, onboarding, insurance authorization processes, and day-to-day clinical operations management.

BCBA at East Side Social LLC (2017-01 – 2019-12)

Designed and implemented individualized treatment programs for children with ASD, utilizing data-driven strategies to improve communication, social, feeding, and adaptive skills.
Coordinated care with families and providers while maintaining accurate documentation, reporting, and program oversight.

BCBA at Bridge Kids of New York (2015-01 – 2017-12)

Conducted behavioral assessments, developed treatment plans, provided parent training, and analyzed clinical data to ensure meaningful client outcomes.
Managed caseload coordination and collaborated with multidisciplinary teams to support effective service delivery.

Behavior Therapist at Children First of Manhattan (2013-01 – 2015-12)

Implemented ABA programs targeting communication, social, academic, adaptive, and behavioral goals while supporting data collection and program integrity.

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