Executive Operations and Project Management Professional
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Experienced operations and project management leader with a proven track record of creating structures, improving operational performance, and ensuring complex projects move from concept to successful completion. Expertise spans executive operations, commercial construction, telecommunications, customer success, and project coordination. Known for building trusted relationships, identifying process improvements, solving complex operational challenges, and creating systems that enhance efficiency and accountability.
Operations Lead (Commercial Construction) - Presidio Doors
Directed day-to-day service and project operations for commercial construction projects. Coordinated project schedules, procurement activities, vendor relationships, subcontractors, customer communications, documentation, invoicing, and project closeout. Implemented standardized processes and served as the primary escalation point for customers and internal teams, transforming the service department into a trusted, high-performing operation recognized for responsiveness, accountability, and outstanding client satisfaction.
Telecommunications Operations Coordinator - Jacobs Technology
Supported the U.S. Department of Agriculture coordinating nationwide telecommunications operations under a Government Trust Security Clearance. Managed enterprise service requests, optimized SharePoint data governance, collaborated with federal stakeholders, carriers, and contractors, and supported telecommunications infrastructure projects from planning through implementation.
Strengthened ability to manage multiple priorities, maintain compliance, analyze operational data, and deliver consistent results in highly regulated environments.
Event and Travel Program Coordinator
Successfully planned and executed more than 100 customized travel programs and events. Managed logistics, vendor negotiations, budgets, schedules, and client communications. Strengthened expertise in stakeholder management, project planning, risk mitigation, and delivering exceptional customer experience.
