Kate Coughlin

Sets priorities when organizing care for patients with varying acuity Develops a comprehensive plan of care Interacts with patients, families, and colleagues in a professional manner

Registered Nurse at Brigham and Women’s Hospital (2024-08 – Present)

• Sets priorities when organizing care for patients with varying acuity
• Develops a comprehensive plan of care
• Interacts with patients, families, and colleagues in a professional manner
• Develops, utilizes and evaluates unit-specific standards of care

Senior Patient Experience Representative (Cardiology) at Boston Children’s Hospital (2019-11 – 2025-06)

• Providing positive and effective customer service that supports unit operations
• Collaborating with referring providers and practices
• Actively contributing to departmental and organizational initiatives and projects
• Monitoring clinic activity to ensure the best possible patient experience

Intern (Ambulatory Cardiology) at Boston Children’s Hospital (2018-05 – 2019-11)

• Coordinates patient encounters and procedures to optimize resource utilization and patient experience
• Triages calls based on urgency, ensuring appropriate and timely follow up
• Communicates effectively with clinicians to achieve quality patient outcomes

Bachelor of Science in Nursing – Massachusetts College of Pharmacy and Health Sciences (2022-09 – 2024-05)

Bachelor of Arts in Communication – Concentration: Business Applications – University of New Hampshire (2016-08 – 2019-05)

Study Abroad Program in Rome, Italy – CIEE Global Institute (2018-01 – 2018-05)

Bachelor of Science in Business, Women’s Lacrosse Team – Merrimack College (2015-08 – 2016-05)