Kate Dee

Warm, polished, and highly responsive customer-service professional with experience building relationships, solving problems, coordinating multiple priorities, and providing individualized support to clients, families, and community members. Known for establishing rapport quickly, listening carefully, communicating professionally, and following through until needs are resolved. Longtime local community resident of 23 years with extensive firsthand knowledge of the area and established relationships with residents, families, professionals, and community leaders.

Able to speak authentically about the community, understand what prospective residents are looking for, and create a welcoming experience from the first interaction.

Customer Service / Member Support - Anthem Blue Cross Blue Shield

• Provided professional telephone support to members, answering questions, addressing concerns, and helping customers navigate services and available resources.
• Built rapport quickly with callers through careful listening, clear communication, patience, and professionalism.
• Researched concerns, worked toward timely solutions, updated member information, and maintained accurate electronic records.
• Managed multiple tasks simultaneously while maintaining a positive, service-focused approach.

Independent Care Coordinator - Independent Care Coordinator - Knoxville, Tennessee

• Served as a primary point of contact among providers, insurers, pharmacies, schools, agencies, nonprofit organizations, and community resources.
• Developed trusted professional relationships through consistent communication, responsiveness, discretion, and dependable follow-through.
• Coordinated appointments, schedules, services, documentation, transportation, and ongoing communications involving numerous organizations and individuals.
• Resolved complex service and insurance issues by identifying needs, researching options, communicating with appropriate contacts, and following issues through to completion.
• Maintained detailed records, correspondence, timelines, and supporting documentation while managing numerous competing priorities.

Family Services / Case Management - Department of Children & Families

• Worked directly with individuals and families from diverse backgrounds during challenging and sensitive circumstances.
• Established rapport quickly while gathering information, identifying needs, and helping individuals access appropriate services and resources.
• Coordinated with community organizations, schools, service providers, and other professionals while maintaining detailed confidential records.
• Demonstrated sound judgment, professionalism, diplomacy, and strong interpersonal communication.

Client Services - Institute of Living / Hartford Hospital

• Provided direct support to clients participating in vocational and behavioral-health services.
• Helped individuals identify needs, navigate services, and work toward personal and employment-related goals.
• Communicated professionally with clients, families, providers, and multidisciplinary teams while maintaining accurate documentation.

Before & After School Program Director - YMCA of Simsbury - Simsbury, Connecticut

(2001-01 - 2002-12)

• Directed daily operations of a school-based before- and after-school program serving children in kindergarten through fifth grade.
• Served as a primary point of contact for parents, school personnel, staff, and community members.
• Built positive relationships with families through welcoming, consistent, and responsive communication.
• Coordinated schedules, activities, staffing, parent communications, and daily program logistics in a fast-paced environment.

Bachelor of Arts - Psychology - Goucher College

Dance/Movement Therapy - Roehampton Institute, University of Surrey, London