Kate Flolo

Managed daily cash transactions, including processing payments, balancing registers, and ensuring accurate cash handling procedures Provided exceptional customer service by assisting customers, resolving concerns, and maintaining positive client relationships Maintained fast paced work environment while handling multiple responsibilities efficiently and accurately

Shift Lead at Nautical Bowls (2022-01 – Present)

• Managed daily cash transactions, including processing payments, balancing registers, and ensuring accurate cash handling procedures
• Provided exceptional customer service by assisting customers, resolving concerns, and maintaining positive client relationships
• Maintained fast paced work environment while handling multiple responsibilities efficiently and accurately
• Demonstrated strong communication, problem solving, and leadership while supporting daily business operations
• Served as a key point of contact for customer and employee concerns

Assistant teacher at Betty Jos Dance Center (2023-09 – 2025-01)

• Helped choreograph routines to help bring out the best techniques for the dancers for performances
• Maintained a positive, focused classroom through effective classroom management
• Tracked student progress and adapted to lesson planning to support skill development

Bachelors of science in Marketing and business – University of Minnesota Twin Cities (2025-06)

High school diploma – Eastview Highschool (2021-09 – 2025-05)