JCPS (Jefferson County Public Schools) - Louisville, KY
Chromebook Repair Technician
Dec 2024 – Present
- Diagnosed hardware and software issues, performed factory resets, and coordinated replacements.
- Performed quality control checks and maintained repair logs.
Dynacraft (A PACCAR Company) – Louisville, KY
IT Intern
May 2024 – August 2024
- Researched and resolved end-user issues related to hardware, software, and Active Directory access.
- Deployed Windows 10/11 images and security updates across user machines.
- Collaborated with team members to document and troubleshoot recurring technical issues.
- Gained experience with PC navigation, diagnostics, and data integrity auditing.
Kroger – Louisville, KY
eCommerce Associate
August 2020 – May 2023
Ensured accuracy in customer orders while providing excellent front-facing customer service.
