Kate Lisco

Hardworking, dependable, and compassionate medical professional with experience in patient scheduling, phone communication, and front office support. Strong customer service skills with a focus on organization, attention to detail, and maintaining dignity and respect in all patient interactions. Seeking a Patient Experience Coordinator or front desk role where I can support clinic operations and provide a positive, efficient experience for patients.

Medical Assistant - Orthopedic Physicians Associates - Seattle, WA

(2022-11 - 2023-02)

• Scheduled patients for office visits and procedures, ensuring efficient clinic flow
• Handled daily inbound and outbound patient communication, addressing questions and concerns
• Responded to patient messages through MyChart in a timely and professional manner
• Coordinated imaging orders including X-rays, MRIs, and CT scans
• Prepared and organized surgical packets for upcoming procedures
• Managed prescription refill requests and provider communications
• Processed and responded to incoming faxes and documentation

Medical Assistant - The Polyclinic, Neurology - Seattle, WA

(2021-08 - 2022-10)

• Managed prescription refill requests and coordinated prior authorizations with insurance providers
• Scheduled patient appointments and maintained accurate provider calendars
• Handled high-volume patient phone calls with professionalism and strong communication skills
• Provided timely responses to patient inquiries and coordinated care needs

Medical Assistant - Swedish Hospital (Neuroscience Movement Disorders) - Seattle, WA

(2018-01 - 2021-08)

• Roomed patients and supported overall clinic flow in a fast-paced environment
• Managed prescription refill requests and prior authorizations
• Scheduled appointments and coordinated patient follow-up care
• Handled inbound and outbound patient calls with professional telephone etiquette

Medical Assistant - Dr. Thomas J. Smith, MD - Seattle, WA

(2017-01 - 2017-12)

• Supported front and back-office operations, including scheduling and patient coordination
• Handled inbound phone calls and patient inquiries, providing timely and professional assistance
• Managed fax communications and processed prior authorizations
• Entered patient information into electronic medical records with accuracy and attention to detail
• Assisted with patient intake, rooming, and basic clinical procedures

Medical Assistant - Dr. Phillip Matthews, DO - Seattle, WA

(2014-01 - 2016-12)

• Managed patient check-in and check-out processes, ensuring a smooth front desk experience
• Collected payments and supported basic billing functions
• Scheduled appointments and maintained organized patient records
• Performed patient intake and recorded vital signs accurately

Document Processor - Medrecs - Seattle, WA

(2011-01 - 2013-12)

• Processed and organized medical and employment records for legal review
• Prepared detailed, accurate documentation for attorney use in court proceedings
• Maintained organized filing systems, including tabbing and record indexing
• Ensured accuracy and completeness of records in a high-volume production environment

PIMA Medical Institute (2014-01 - 2014-12)