Kate Olsen

Friendly and organized professional with experience providing excellent customer service in both call center and front-facing roles. Skilled at answering phones, assisting visitors, managing scheduling and ticketing systems, and resolving questions with professionalism and care. Known for staying calm and kind under pressure, multitasking efficiently, and creating a welcoming environment for guests, students, and community members.

Seeking a front desk or administrative position where strong communication and organizational skills can contribute to a positive office environment.

Call Center Associate & Guest Experience Associate - Crystal Bridges Museum of American Art & the Momentary

(2025-09)

• Answer inbound phone calls and assist guests with ticketing, memberships, events, and general questions.
• Welcome visitors and provide friendly, professional service at the front desk and throughout the museum.
• Process reservations, memberships, and purchases while maintaining accurate records.
• Resolve guest concerns promptly and professionally, ensuring a positive experience.
• Work closely with multiple departments to communicate information and coordinate guest services.
• Balance phone, email, and in-person responsibilities in a fast-paced environment while maintaining attention to detail.

Theatre Intern & Improv Teacher - Tulsa Community College (TCC)

(2022 - 2023)

• Assisted with daily office operations and educational programming.
• Planned and led improv classes that encouraged teamwork, communication, and confidence.
• Helped organize events, prepare classroom materials, and support instructors and staff.
• Communicated with students, parents, and community members in a professional manner.
• Adapted to changing schedules and priorities while maintaining a positive attitude.

Bachelor of Arts - Theatre - University of Arkansas (2025)