Katelyn Broussard

Detail-oriented online shopper adept at managing product evaluations and maintaining strong vendor relationships. Achieved exceptional results in order ful lment and shipment tracking, ensuring a seamless shopping experience for customers. Expertise in researching competitive pricing across platforms, resulting in informed purchasing decisions and maximized savings.

Passionate about leveraging skills to enhance customer satisfaction and drive sales gr ow t h. Dynamic customer service professional with a proven record of enhancing customer satisfaction and retention. Achieved a 20% increase in positive feedback through effective follow-up strategies and developed robust training materials that streamlined service protocols.

Skilled in utilizing CRM software for tracking interactions, resulting in timely resolutions and improved customer loyalty. Committed to delivering exceptional support and building lasting relationships that drive business success.

Warehouse Worker at Amazon (2026-02 – Present)

• Organizes and stores incoming inventory in a warehouse.
• Scan items with handheld devices and place them into designated storage locations
• The primary goal is to ensure products are stored safely and logically so they can be quickly retrieved for customer orders.

Online Shopper at WalMart (2025-07 – 2025-12)

• Managed daily order processing and ensured timely delivery of products to cu st om er s.
• Developed and maintained strong relationships with online retailers to secure exclusive discounts.
• Evaluated product reviews and ratings to make informed purchasing deci si ons.
• Coordinated with logistics companies to ensure smooth order ful lment and shipment tracking.

Customer Service Rep at O'Reillys (2024-11 – 2025-02)

• Delivered exceptional customer service by effectively resolving inquiries and complaints through various communication channels.
• Utilized CRM software to track customer interactions and ensure timely follow-up on issues, resulting in improved customer satisfaction ratings.
• Achieved a 20% increase in customer retention by implementing proactive outreach strategies for at-risk clients.
• Conducted regular analysis of customer feedback to identify trends and recommend actionable improvements to management.
• Assisted in the development of training materials for customer service representatives to standardize responses and protocols.
• Utilized data analytics tools to assess customer service trends and inform strategic decision-making.