Katelyn Ruth

Operations and catering professional with hands-on leadership experience in restaurant operations, facilities, events, logistics, and team development. At Chick-fil-A Oshkosh, manage catering operations alongside preventive maintenance, repair tracking, equipment upkeep, and operational systems. Experienced in taking projects from planning through execution, solving day-to-day operational problems, and creating practical systems that improve consistency and follow-through.

Catering Coordinator / Facilities & Operations - Chick-fil-A - Oshkosh, WI

(2023-09)

• Own day-to-day catering coordination, including order planning, production timing, packaging, delivery logistics, guest communication, invoice follow-up, and large-order execution.
• Helped build and organize a dedicated catering team with three fully trained catering captains and three additional team members in training as of September 2026.
• Managed 41 catering orders and 15 deliveries totaling $12,923.61 in sales in September 2026, plus three mobile food trailer events generating $2,747 before tax.
• Plan and execute community events and mobile food trailer operations, coordinating staffing, equipment, setup, service, logistics, and follow-up.
• Build local catering business through direct outreach, business visits, promotional campaigns, customer follow-up, and community relationships.
• Manage preventive maintenance and facility needs, including work orders, equipment troubleshooting, routine maintenance, parts tracking, vendor coordination, repair documentation, and follow-through.
• Resolve equipment and facility issues in-house when appropriate, reducing unnecessary service calls while keeping safety and equipment reliability the priority.
• Created tracking systems, maintenance schedules, checklists, training materials, and Prevent & Protect communications to improve consistency and accountability.
• Track catering performance, repair activity, maintenance completion, guest experience metrics, and outstanding accounts to provide leadership with clear operational visibility.
• Train and support team members and step into restaurant operations during high-volume periods as needed.

Delivery Associate - Amazon Delivery Service Partner

(2023-07 - 2023-09)

• Delivered approximately 200–300 packages per day while meeting demanding route and delivery timelines.
• Adapted to route changes, traffic, weather, and delivery challenges while maintaining package accuracy, safety, and customer service.

Assistant Legal Analyst (Temporary) - Blue Frog Property Management

(2022-10 - 2023-07)

• Researched property management regulations, compliance requirements, and legislative changes.
• Drafted and reviewed contracts, leases, policies, licenses, and other legal documents while maintaining organized legal and compliance records.
• Served as a point of contact for internal legal and compliance questions and communicated regulatory updates to staff.

Bartender / Server / Host - Thirsty Duck - Sussex, WI

(2020-10 - 2022-09)

• Worked across multiple guest-facing roles in a fast-paced restaurant environment, managing service, transactions, guest concerns, seating, and team coordination.

Correctional Officer - Waukesha County Jail & Huber Detention Center

(2018 - 2020-10)

• Maintained facility safety and security through supervision, policy enforcement, searches, incident response, detailed reporting, and inmate transportation.

Program Manager - Prader-Willi Homes - Oconomowoc, WI

(2017 - 2019)

• Managed daily residential program operations, including staff scheduling, payroll approvals, employee development, compliance, documentation, behavioral plans, and program finances.

Assistant Manager - Mobil Gas Station - Menomonee Falls, WI

(2014 - 2017)

• Supported staffing, scheduling, inventory, merchandising, customer service, cash handling, deposits, and financial reconciliation.

Associate Degree - Criminal Justice

High School Diploma - Nathan Hale High School (2014)