Katelyn Wiggins

Maintaining guest service, generating sales, merchandising, signing, and pricing.

Cashier / Floor Salesman at Tractor Supply Co. (2015-11 – 2017-01)

• Maintaining guest service, generating sales, merchandising, signing, and pricing.

Medical Records Clerk at Carolina East Heart Center (2017-01 – 2017-04)

• Filing, locating, logging, retrieving, and faxing medical records.
• Creating new medical records and retrieving existing medical records by gathering appropriate records, folders, and contents.

Logistics (ForkLift Operator) at Bosch (2018-01 – 2019-12)

• Operating forklifts while maintaining the warehouse stock and assisting in fulfilling orders.
• Responsible for unloading products and deliveries, and staging products.
• Loading and unloading trucks while labeling the material and putting the products in the correct location.

Patient Services Representative at Carolina East Wound Center (2019-01 – 2020-01)

• Greeting and answering phones professionally, while communicating with patients and getting them the assistance they need.
• Scheduling appointments, filing logging, and retrieving information.
• Collecting and entering charges, preparing new files, and maintaining records.
• Schedule and confirm patient appointments daily.
• Distribute incoming reports correspondence and files in patient charts or present them to professional staff.

Front Desk / Patient Services at Dermatology Associates of Coastal Carolina (2020-10 – 2020-04)

• Checking patients in and out, helping them with new patient paperwork while ensuring all their information is still correct and up to date.
• Making charts, and obituaries, updating insurance, and verifying patient portals.

Ophthalmic Technician at New Bern Family Eye Care (2020-04 – 2023-01)

Prepares patients for ophthalmology examination by dilating pupils, changes in visual acuity, elevated extraocular pressure, or blood pressure, and communicating results to Attending Physician. Secures patient information and maintains patient confidence by completing and safeguarding medical records, completing diagnostic and procedure coding, and keeping patient information confidential. Counsels patients by transmitting physician's orders, use of drops, contact lenses, and drugs, and answering questions about surgery and specialty imaging required/ordered.

Maintains a safe, secure, and healthy work environment by establishing and following standards and procedures along with complying with legal regulations. Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and promptly reporting equipment issues. Process prescription refill requests.

Performs set a standard number of patient work-ups based on established times while maintaining the quality of customer service. Maintains stock in the exam room in accordance with the standard inventory.

Patient Care Technician II at Carolina East Medical Center (2023-01 – Present)

The Patient Care Technician II assists the nursing staff by performing assigned duties for patient and staff under the direct supervision of a registered nurse. The Patient Care Tech II duties include but are not limited to secretarial functions and NA II skills.

Diploma – West Craven High School (2012-08 – 2016-06)

CNA Certificate in CNA Certificate, Medical Terminology, English 111, Chemistry, Anatomy, and Physiology – Craven Community College