Katelyn Z.

Disciplined, fast learning, and eager to contribute to the work environment. Excited to learn and commit to completing daily tasks correctly and promptly. Eager to bring a strong work ethic to a hard working team to contribute to workplace goals immediately.

Background experience in customer service, sales, and beauty services along with being a licensed esthetician.

Certified Trainer, Bird Spec - Raising Canes - Beaumont, CA

• Trains new crew members and managers on their respective roles and responsibilities within the restaurant, ensuring clarity on expectations for performance in each position.
• Serves as a key support to managers during breaks, assists with customer service, food preparation, and navigation of high-pressure situations, while upholding health and safety standards.

Licensed Esthetician - Solo Esthetics Practitioner - San Jacinto, CA

• Directed all operations of a private practice, ensuring uncompromising clinical standards and professional service delivery across multiple modalities, including brow, lash, and skin services.
• Facilitated a professional consultative client experience while delivering high client satisfaction.
• Deep understanding of what a client may need or want long term to ensure client retention.

Sales Rep, Life Licensed, Field Trainer - PFS - Redlands, CA

• Acted as an advisor for new and existing policyholders, tailoring integrated insurance solutions to ensure long-term financial security for client assets.
• Field coach for new representatives, conducting live calls, sales presentations, and real time appointments to demonstrate high conversion techniques and closing techniques.

Ambassador, Student - Salon Success Academy - Redlands, CA

• Facilitates a welcoming environment for new students by providing guidance and setting a positive example, while also keeping current students informed about events and updates.
• Assisted customers in identifying their needs for services while effectively promoting or up selling additional offers to enhance their experience.

Esthetician License - Salon Success Academy, Redlands (2023-08 - 2024-01)

HS Diploma - San Jacinto Valley Academy, San Jacinto (2019-08 - 2023-06)