Katherin Maradiaga

Motivated and results-driven professional with strong organizational, communication, and leadership skills. Proven experience coordinating surgical procedures, managing teams, and delivering excellent customer service in fast-paced environments. Bilingual in English and Spanish with a strong ability to adapt, problem-solve, and thrive under pressure.

Surgical Coordinator at Dulles Eyes Associates (2021-03 – Present)

• Coordinate surgical schedules for 5–6 surgeons across hospitals and surgical centers
• Review consent forms and pre-op instructions with patients, ensuring full understanding
• Schedule pre-operative testing and secure medical clearances from primary care providers
• Verify insurance and obtain pre-authorizations as required
• Handle patient financial responsibilities, including co-pays and deductibles
• Communicate with surgical centers to align staffing and procedure time requirements
• Travel to satellite offices and manage multi-line phone systems to support patient needs

Store Manager at Cricket Wireless (2019-04 – 2021-03)

• Led, trained, and managed a team of customer service representatives
• Recruited and onboarded new team members for sales and marketing
• Set and monitored employee performance goals to exceed business targets
• Handled daily operational tasks including opening, closing, and cash reconciliation
• Assisted customers with new accounts, service upgrades, and billing issues

Receptionist at Family Practice Center (2018-10 – 2019-04)

• Greeted patients, directed patients to appropriate personnel to address concerns, resolve complaints or answer account related questions.
• Collected payments and updated accounts to reflect balance changes.
• Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
• Maintained daily calendars, set appointments with patients and planned daily office events.
• Answered multi-line phone line systems and transferring to right department

High School Diploma – Park View High School