Katherine C (Katt)

Dedicated Client Service Specialist with 5+ years of experience in healthcare operations, patient support, and administrative coordination. Skilled in high-volume communication across phone, email, and virtual platforms, with proven strength in scheduling, documentation accuracy, and conflict resolution. Known for professionalism, empathy, and consistent follow-through in serving diverse clients and patients.

Remote-ready and highly adaptable, with strong multitasking skills developed through online degree completion and independent client support work.

DVT Patient Support Specialist - New Horizon Surgical Center - Paterson, NJ

(2025-05)

• Provide frontline support for patients undergoing DVT prevention therapy, ensuring proper use of equipment and comfort throughout care.
• Educate patients on procedural expectations, addressing questions with clarity and reassurance.
• Coordinate closely with medical staff to manage scheduling, follow-up communication, and intake documentation.
• Recognized for calm professionalism, empathy, and reliability in fast-paced clinical settings.

Credentialing & Administrative Coordinator - New Horizon Surgical Center - Paterson, NJ

(2018-01 - 2024-12)

• Managed provider credentialing files, insurance verifications, and compliance documentation with accuracy and confidentiality.
• Maintained databases, processed applications, and facilitated onboarding coordination for new medical professionals.
• Communicated with physicians, vendors, and administrators through email and phone to ensure timely approvals and status updates.

Medical Receptionist / Records Assistant - Surgicore Surgical Center - Saddle Brook, NJ

(2018-01 - 2018-10)

• Handled high-volume inbound calls, appointment scheduling, and front desk check-ins.
• Maintained organized patient records and supported medical staff with clerical and communication needs.
• Provided clear guidance to patients navigating billing and procedural questions.

Independent Client Services Contractor - Independent Client Services - Remote

(2020-01)

• Provide virtual scheduling assistance, follow-up communication, and client intake coordination as an independent contractor for wellness-based services.
• Maintain loyal client relationships through proactive communication, ensuring satisfaction and retention through responsive support and organized coordination.

Bachelor of Science - Alternative Medicine - Everglades University (2025-01)