Katherine Onevins

Dynamic billing support specialist with a focus on resolving discrepancies and streamlining processes. Proven ability to mentor new staff, enhance team performance, and maintain operational compliance. Skilled in collaborating with cross-functional teams to achieve operational excellence and foster positive customer experiences.

Billing Support Specialist lead at MSI (2022-02 – Present)

• Collaborated with finance team to resolve billing statement discrepancies, ensuring accurate account information.
• Coordinated with various departments to streamline billing processes, improving overall workflow efficiency.
• Applied billing adjustments to resolve discrepancies in account receivable journals.
• Implemented process improvements to enhance reconciliation workflows.
• Performed daily reconciliation tasks to ensure that all transactions were accurately recorded in the system.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Mentored new staff on billing practices and company policies for consistency.
• Drafted correspondence and emails to communicate policy changes, ensuring clarity and compliance across teams.
• Adhered strictly to company policies when handling confidential financial information.

Shift Leader/ Certifed Trainer at Chilis Resturant (2020-08 – 2022-02)

• Delegated tasks to employees, ensuring timely task completion and adherence to operational standards.
• Upheld company standards and compliance requirements for operations.
• Complied with company safety procedures, policies and regulations to promote a safe working environment.
• Assisted general manager with operations game plan and company initiatives implementation.
• Evaluated employee performance, delivering individualized feedback and praise.
• Reviewed and verified orders for quality and completeness to maintain customer satisfaction.
• Managed escalated customer concerns and emergencies in absence of manager, ensuring swift resolutions.
• Trained newly hired top talent to fill key positions and maximize productivity.
• Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
• Provided constructive feedback and positive reinforcement to keep trainees motivated.
• Operated POS terminals to input orders, split bills and calculate totals.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Provided exceptional service to a high volume of daily customers.
• Maintained accuracy while handling payments, giving change and printing receipts for customers.

– Tarrant County College

• Interned in Elementary education; hands-on experience in a second-grade classroom