Clinical Operations Specialist at Vital Health Solutions (2024-08 – Present)
- Directed the end-to-end launch of 3–5 psychiatric and therapeutic offices — from credentialing and insurance setup to day-one patient intake.
- Standardized clinical and administrative workflows across 5–10 newly onboarded staff, cutting ramp-up time and reducing intake errors.
- Bridged communication between clinicians, front-office staff, and leadership to resolve operational friction before it reached patients.
- Drove quality improvement cycles by translating clinician feedback into concrete process changes, measurably reducing wait times and documentation errors.
Vestibular Technician at The American Institute of Balance (2024-01 – 2024-08)
- Performed 5–10 vestibular and balance assessments per day across 5+ AIB-protocol test types, producing clinical-grade data reviewed by audiologists and physicians.
- Restructured front-office scheduling practices, improving daily patient flow and eliminating recurring appointment bottlenecks.
- Translated complex vestibular testing procedures into accessible language, increasing patient comfort and procedural compliance.
- Maintained precise clinical documentation on each assessment, supporting accurate treatment planning and specialist handoffs.
TMS / Spravato Behavioral Technician at Mindpath Health (2022-08 – 2023-11)
- Administered 5–13 TMS sessions per day and assisted physicians with cortical mapping — sustaining a zero-incident safety record across all treatments.
- Processed insurance eligibility for 30+ patients per month, keeping authorization pipelines clear and preventing treatment gaps.
- Delivered 15+ Spravato treatment sessions weekly, monitoring vitals at each interval and coaching patients through financial and clinical expectations.
- Reconciled billing entries in TrakStar EMR, catching discrepancies before submission and supporting clean claims.
- Maintained provider schedules and complete medical records in full compliance with HIPAA and DEA controlled-substance protocols.
- Applied PHQ/GAD scale ratings each session to track patient trajectory and flag clinical concerns for provider review.
Office Administrator at Svelte Medical Weight Loss Centers (2021-05 – 2022-08)
- Ran patient-facing operations across multiple satellite locations — check-in, scheduling, and confirmations — traveling between sites to maintain consistency.
- Served as operational anchor during clinic expansion, sustaining front-desk workflows without additional staffing.
TMS Technician at Orlando Behavioral Healthcare (2018-09 – 2021-09)
- Delivered 5–10 TMS treatments daily over a 3-year tenure, assisting with brain mappings and maintaining consistent clinical standards session to session.
- Secured prior authorizations and verified coverage for incoming patients, protecting treatment continuity and reducing payer-related delays.
Office Manager & TMS / HBOT Technician at TMS Provider Services of America (2016-06 – 2018-06)
- Ran daily operations for a dual-modality TMS and HBOT clinic — scheduling, phones, faxes, records, and pharmaceutical rep coordination — while supervising 2–3 staff.
- Authored the practice's first EMR training manual, cutting staff onboarding time significantly and reducing documentation errors across the team.
- Managed the full prior-authorization lifecycle across multiple payers for all new and returning patients.
- Administered TMS and HBOT treatments while educating patients and families on protocols, payer coverage, and community support resources.
Front Desk Coordinator at Celebration Orthopedics, Sports & Medicine (2014-11 – 2016-08)
- Handled high-volume front-desk operations — multi-line phones, co-pay collection, chart management, EHR data entry, and scheduling — for a busy orthopedic practice.
- Provided direct administrative support to the office manager, maintaining accuracy across documentation and daily workflow.
