Katherine Wiley

Compassionate, dependable, and people-focused healthcare administrative professional with 10 years of experience supporting patients, physicians, coworkers, and daily office operations in a busy podiatry practice. Known for building genuine relationships and making people feel welcomed, heard, and valued while maintaining accuracy and professionalism. Experienced in patient referrals, EMR systems, appointment coordination, patient records, staff training, office operations, and patient communication.

Trusted to support multiple physicians and office locations, step in when staffing needs arise, and help new employees learn their responsibilities. Brings a strong work ethic, integrity, loyalty, adaptability, and a genuine commitment to helping others.

Referral Specialists - Dunes Podiatry - Multiple office locations

(2016-08 - 2026-02)

• Managed approximately 300 patient referrals annually during typical operating years, accurately entering, updating, and routing referral information to the appropriate physician.
• Supported three physicians across multiple office locations, regularly working between locations when additional staffing support was needed.
• Ran daily office operations, including opening and closing, appointment scheduling, referrals, documentation, patient payments, supplies, inventory, and general office organization.
• Built genuine relationships with patients by listening to their concerns, answering questions, and helping them feel welcomed, respected, and valued.
• Handled sensitive and sometimes difficult patient interactions with patience and professionalism, clearly explaining insurance, identification, and scheduling requirements.
• Maintained accurate patient information in the EMR by reviewing and updating records, scanning documents, entering information, and confirming that required information was available.
• Worked with Practice Fusion and later adapted to the practice transition to Kareo, learning the new system while continuing to maintain accurate patient documentation.
• Coordinated appointments based on patient needs and preferences and communicated appointment information and required documentation with referring providers.
• Trained and supported new employees on EMR procedures, referral processing, appointment scheduling, and daily office workflows.
• Worked closely with physicians, referring providers, patients, and coworkers to keep communication clear and information moving to the appropriate people.
• Helped maintain a welcoming, organized office environment where patients and coworkers felt supported and valued.
• Collected copayments, coinsurance, and applicable deductibles while providing professional and courteous service.
• Ordered office supplies and monitored inventory to help keep the practice prepared for daily operations.

HAZMAT/ AUDITOR/ PACKAGE HANDLER - UPS

(2008-08 - 2014-01)

• Started as a Package Handler and trained in multiple operational areas, demonstrating flexibility, teamwork, and a willingness to take on new responsibilities.
• Recognized for strong computer skills and selected for specialized High Value processing, handling packages valued at more than $1,000.
• Performed Beginning of Day (BOD) and End of Day (EOD) computer-based processes as part of daily operations.
• Completed specialized training of Hazmat procedures and later trained coworkers in those areas.
• Took on Hazmat Auditor responsibilities when additional auditing support was needed.
• Maintained accuracy and attention to detail while working in a fast-paced environment where safety, proper procedures, and teamwork are important.
• Received recognition for service during tenure with UPS and earned a company pension.

H.S Diploma - LONG Reach High (2003-05)

CERTIFICATE - Multimedia and design - Howard Community College (2013-05)