Customer service/Cashier Trainer, POS - Kohl's - Troy, Ohio
(2020-07 - 2026-05)
- Processed customer transactions efficiently at the point of sale.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized checkout area for optimal customer experience.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
- Checked personal identifications during alcohol and tobacco sales.
- Developed training materials for new associates at retail operations.
- Conducted onboarding sessions to familiarize staff with store policies.
- Facilitated workshops on customer service techniques and sales strategies.
- Implemented training programs to enhance product knowledge among staff.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Documented all training activities including attendance records, feedback forms, surveys.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Recommended changes or improvements in existing training processes as needed.
- Designed and developed training materials for new employees in the organization.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Assisted with developing online learning modules for remote learners.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Created and offered additional materials to enhance training.
- Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Supervised, evaluated or referred instructors to skill development classes.
- Assessed training needs through surveys, interviews with employees or focus groups.
- Coordinated recruitment and placement of training program participants.
- Selected and assigned instructors to conduct training.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
- Negotiated contracts with clients for desired training outcomes, fees or expenses.
- Monitored training costs and prepared budget reports to justify expenditures.
- Devised programs to develop executive potential among employees in lower-level positions.
Cashier - Meijer - Troy, Ohio
(2015-06 - 2021-04)
- Assisted customers over the phone regarding store operations, product information and order placement.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
