Kathleen Corsello

Experienced business professional bringing more than 10 years of management experience. Open and clear communicator with focus on employee and company growth. Skilled at maximizing team productivity and reducing costs to achieve sustainable and positive operations.

Successful with budget control and coverage needs to achieve business targets and provide high-quality customer relations. Familiar with procedures for employee motivation, employee personal growth and retention strategies. Able to build and nurture employee relationships through basic communication skills.

Positive reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Eager to contribute to a team or company's success through hard work, attention to detail and excellent organizational skills.

Regional Manager - Scooter's Coffee Co. - Mason City, IA

(2024-03)

• Oversee and provide support to management in eleven locations
• Full cycle administrative management to support the anticipated business needs: including acquiring, training, onboarding, promotions, and corrective actions.
• Oversee overall cash management reports: including drawer reconciliation, deposits and any discrepancies
• Manage labor and cogs budget to support P&L
• Create, implement and manage weekly and monthly inventory platforms to support and manage actual vs theoretical cogs
• Develop partnerships with local organizations and businesses to create positive community involvement, brand awareness and drive traffic
• Create local promotional opportunity in collaboration with pre-existing and upcoming corporate campaign to drive traffic and increase sales
• Maintain standards that reflect company image and positive branding.
• Evaluate current FOH procedures and processes, work one on one with managers to re-train and educate staff when needed to properly execute within company time standards.
• Work with management to create and maintain a positive, fun and welcoming environment for staff and consumers.

Store Manager - Starbucks Coffee - Mason City, IA

(2022-10 - 2024-02)

• Manage day-to-day operations
• Maintain sufficient staff to support the anticipated business needs: including acquiring, training, onboarding, promotions, and corrective actions.
• Maintain P&L: tracking expenses, generating new revenue ideas, implementing cost cutting procedures.
• Cash management: including drawer reconciliation, deposits and discrepancies
• Manage labor budget
• Manage appropriate inventory to support fluctuation in business. Created a new inventory system to better assist leads in managing time, efficiency and accuracy in counts and orders.
• Create and maintain routine maintenance schedules and emergency repairs for the facility.
• Scheduling: set expectations on availability with staff, coordinate requested time off and filling of unexpected holes in the schedule.
• Develop partnerships with local organizations and businesses to create positive community involvement.
• Create local promotional opportunities to drive traffic and increase sales.

Chief Operating Officer - F&S Management DBA: NAHL North Iowa Bulls & NA3HL Mason City Toros - Mason City, IA

(2015-08 - 2022-10)

• Analyze the market to create promotional events to increase fan base and overall revenue streams.
• Management of all internal departments to keep operations running smoothly and solve both routine and complex problems.
• Create and maintain record management systems to record and process data and generate reports for AP/AR, P&L, revenue, expenses, department sales, budget, taxes.
• Establish standards for selection, promotion, retention, and termination of staff.
• Manage all employee training and certifications.
• Company payroll
• Create and oversee annual budget.
• Identify discrepancies between budgetary targets and actual revenue/expenses to manage profit/loss to guarantee positive revenue growth every year.
• Developed strategic plans for company branding to generate positive community involvement.
• Developed team communications and information for full company meetings.
• Work with customers to understand needs and provide exceptional customer service.
• Mediate conversations between employees to clarify misunderstood directions and resolve conflicts affecting performance.
• Manage licensing and inspections to assure proper rules and requirement are met to avoid fines and liability issues.
• Work within community to arrange community service events and positive business partnerships.
• Negotiate and create sponsorship and advertisement sales and contracts

Insurance Agent - Shelter Insurance - Mason City, IA

(2013-06 - 2015-08)

• Auto, home and life insurance sales
• Manage existing book and growth of clients
• Manage office staff in duties related to billing, communication and knowledge of insurance, account management and new client accounts.
• Marketing and branding
• Creating new business partnerships
• Planning, organizing and running community events
• Manage employee selection, training and schedule

Para Professional - Mason City Community School - Mason City, IA

(2003-08 - 2013-05)

• Assist teacher with lesson plans and classroom management
• Adapt lesson material for special needs students
• Librarian and computer lab manager
• Order and maintain all books in library
• Schedule and run book fairs
• Building IT manager

Office Manager - The Summit - Forest City, IA

(1999-05 - 2001-09)

• Manage front office of local newspaper
• Manage, order and maintain office supply store
• Manage editors and photographer's daily schedules

North Iowa Area Community College (1994 - 2003)

High School Diploma - Mason City High School (1990 - 1994)