Kathleen Olsovsky

Versatile Director of Operations and Project Management leader with 15+ years driving operational excellence, technology implementation, and organizational scale across healthcare, consulting, and higher education. Track record of building and running enterprise operations from the ground up — managing $17M+ budgets, leading multi-site office buildouts and relocations, overseeing technology implementation projects, and executing cross-functional strategic initiatives that move organizations forward. Equally skilled as an operator and a project director: fluent in the full PM lifecycle, experienced running implementation teams, and proven at building the operational infrastructure organizations need to scale.

LVN-credentialed with deep healthcare industry knowledge — currently advancing to RN with a 4.0 GPA while working full-time (expected Summer 2027). Master's-level training in Gerontology with applied case management experience adds particular depth in senior care, Medicare/Medicare Advantage, and aging-services environments, with direct exposure to value-based care programs, preventive wellness initiatives, and HCC risk adjustment through client-facing healthcare consulting work. A former two-time Division I national championship volleyball player at USC and U.S.

Olympic

Team alternate, she has continued that leadership through club and high school-level volleyball coaching, bringing the same discipline, competitiveness, and team-first mindset to high-performing organizations. Highly effective in remote and hybrid settings.

Director, Executive Operations & Board Secretary - COPE Health Solutions - Los Angeles, CA & New York, NY

(2015-08)

Serves as the operational right hand to the CEO and Global Principal of a fast-scaling national healthcare consulting organization — supporting enterprise operations, capital projects, technology infrastructure needs, and organizational systems on their behalf. Gained direct exposure to value-based care programs, preventive care initiatives, and HCC risk adjustment through the firm's client engagements.

• Built and managed the enterprise operations function on behalf of executive leadership, including budget oversight ($17M+), vendor management, contract administration, procurement, expense governance, and financial reconciliation across the organization.
• Led multi-site office relocations (100+ person teams) and served as one of three leads on a $1M office buildout — directing construction coordination, furniture procurement, IT/telecom infrastructure, and security systems implementation. Relocated to New York for a period to oversee operations onsite before returning to Los Angeles, ensuring continuity and hands-on leadership across both office locations.
• Developed and implemented standard operating procedures across administrative and operational functions; established reporting frameworks, resource tracking, and performance management systems that scaled with the organization.
• Managed simultaneous high-priority organizational initiatives across HR, Finance, IT, Legal, Marketing, and Operations — coordinating cross-functional teams, tracking deliverables, and driving completion without direct authority.
• Led end-to-end planning and execution of executive retreats, leadership offsites, and company-wide events — managing scope, logistics, vendors, and budgets from concept through delivery.
• Served as Board Secretary: owned full board governance lifecycle including agenda design, board packet development, meeting facilitation, minutes, resolutions, action tracking, and corporate records compliance.
• Coordinated high-level engagement across Board meetings, client engagements, investor discussions, and speaking events — supporting enterprise-wide decision-making and operational alignment across the leadership team.
• Directly managed administrative and operations staff as direct reports — overseeing performance reviews, coaching, mentorship, time reporting, PTO approval, and staff development aligned to organizational goals.
• Managed full employee lifecycle HR operations on behalf of leadership: new hire onboarding, benefits enrollment, HRIS maintenance, recruitment coordination, and compliance documentation.

Project Manager — ERP & Technology Implementation (Contract) - Promethean Analytics - Remote

(2022)

Lead multiple concurrent client-facing ERP and Enterprise Performance Management (EPM) software implementations, partnering with enterprise clients to deliver NetSuite Planning & Budgeting (NSPB) solutions from project kickoff through go-live.

• Manage the full project lifecycle for ERP implementations, overseeing project scope, timelines, budgets, risks, dependencies, resource coordination, and executive stakeholder communications across multiple enterprise client engagements.
• Serve as the primary client-facing project manager, facilitating executive steering committees, design workshops, status meetings, and UAT sessions while coordinating consultants, solution architects, developers, and client stakeholders to drive successful implementations.
• Develop and maintain project plans, implementation schedules, deliverables, meeting minutes, action item trackers, and executive status reports, leveraging AI-powered tools including Fathom AI and ChatGPT to streamline documentation, client communications, and project reporting.
• Drive issue resolution, change management, and cross-functional collaboration by aligning business and technical teams, tracking implementation milestones, and ensuring project deliverables remain on schedule and aligned with client objectives.

Senior Executive & Operations Support - Analysis Group, Inc. - Los Angeles, CA

(2013-10 - 2015-08)

• Managed high-complexity operational and administrative functions for three Managing Partners at a national consulting firm — coordinating multi-stakeholder schedules, confidential communications, and strategic meeting logistics.
• Drafted and formatted confidential executive communications, legal documents, and client-facing materials; served as liaison to Board members, senior leadership, and external stakeholders.
• Managed domestic and international travel coordination, expense reporting, and event logistics supporting senior leadership across multiple concurrent priorities.

Director of Operations - University of Southern California — Division I Athletics Department - Los Angeles, CA

(2010-01 - 2013-10)

Directed all operational, financial, and administrative functions for a Division I athletics program within one of the nation's largest university athletic departments.

• Managed $17M annual operating budget — financial planning, forecasting, procurement, and vendor management; reduced operating costs by 15% in year one while improving operational performance.
• Built and ran operational systems across travel, scheduling, facilities, equipment management, and program administration — establishing scalable infrastructure for coaches, staff, and student-athletes.
• Directly managed program staff, including supervision, performance evaluation, and recruitment, ensuring effective day-to-day operations across the department.
• Led end-to-end event operations for games, recruitment activities, donor/booster engagements, banquets, and training camps — managing vendors, logistics, and stakeholder coordination at scale.
• Served as operational liaison between executive leadership (Athletic Director, Head Coach) and internal departments, community programs, and external agencies.

Professional Athlete - Professional Volleyball - Poland, Italy, Russia, Spain

(2005 - 2010)

Competed as a professional athlete in international volleyball leagues across Poland, Italy, Russia, and Spain following a Division I career at USC, building on a foundation as a two-time national champion and U.S. Olympic Team alternate.

• Lived and competed professionally across four countries, building direct cross-cultural fluency, language exposure, and first-hand understanding of European, Eastern European, and Southern European business and social norms.
• Adapted quickly to new teams, organizations, and high-performance environments across multiple international markets and cultures each season.
• Maintained elite physical and mental performance standards under sustained competitive pressure, on travel-intensive schedules across international markets.

Master of Science - Service Management - University of Southern California (2013)

Bachelor of Science - Public Policy & Development - University of Southern California (2005)