Kathleen Stull

I am an accomplished retail store manager with over 20 years of experience. I understand the value of customer service and the importance of each customer. I also see the importance of training a team to treat the customers with excellent customer service.

1. Dell Round Rock, TX June 2022 – May 2024
2. Global Technology Company provides all technology solutions.
3. Sales Operations Analyst

• Manage the Dell catalog of multi-million-dollar businesses.
• Solve catalog issues for global companies, Salesforce
• Assist other departments via new hire mentorships
• Trained the team on a process to make them more versatile in the company. (Chat Team)
• Test new company procedures/processes to weed out the “bugs” and provide feedback. 
• Train customers on how to use their Dell company website. 
• Assist the sales department in keeping the catalog healthy and active. 

1.  
2. Office Depot/Office Max San Antonio, TX 2014 – June 2022
3. An office supply store specializing in the best products for office supplies, technology and furniture.
4. General Manager September 2014-June 2022

• Lead and manage day-to-day operations for 5 departments to maximize financial sales performance drive.
• Recruit, onboard, train, and manage payroll for 20 personnel.
• Mentor and coach employees to provide top customer service and reinforce behaviors of high moral standard.
• Analyze marketing plans according to corporate headquarters’ strategies.
• Enforce and maintain compliance with all required governmental entities.
• Manage annual store budget of $3-4 million.
• Maintain proprietary information of vendor technology.

1. Assistant General Manager December 2011-September 2014

• Managed day-to-day operations to maximize financial sales performance.
• Ensured employees provide excellent customer service through servant leadership.
• Executed marketing plans using corporate and analytical strategies.

1.  
2. Fallas/Paredes San Antonio, TX
3. A discount retail store of clothing for the whole family and home décor.
4. Store Manager January 2010-June 2011

• Managed the daily operations of a $3,800,000 store. 
• Mentor and coach employees on customer service and ethical standards
• Increased the sales of the store a minimum of 4% weekly via new employee sales plan implemented new employee awareness plans and decreased store shrink by 50%.
• Maintained a professional manner in difficult situations to protect the integrity of the company.

1.  
2. Sheplers Western Wear Las Vegas, NV
3. A store that specialized in western wear and accessories for the home. 
4. Store Manager March 2007-July 2008

• Managed daily operations budget of $3.5 million and payroll for 20-40 employees.
• Grew the women’s department to #1 in the company.
• Provided valuable feedback to buyers, resulting in profit increase in 7 out of 8 departments.
• Recruited, developed, and trained personnel resulting in 3 employees promoted to management.
• Handled difficult customer problems in a calm, friendly, and professional manner.

1. Texas Woman’s University Denton, TX
2. Bachelor of Arts in Business Management 1995
3.  
4. Substitute Teacher - RRISD Round Rock, Tx