Kathrin Sehter

Detail-oriented and self-motivated business professional with a strong foundation in administrative operations, customer service, and organizational efficiency. Gained hands-on experience in a family business environment, developing expertise in time management, problem-solving, and business operations. Currently pursuing a degree in Business Administration with a focus on Human Resources to strengthen skills in people management, business strategy, and operational efficiency.

WORK EXPERIENCE

Server | Guildhall – Glencoe, IL

November 2023 – February 2025

• Greet guests, present menus, and provide detailed explanations of dishes and specials.
• Accurately take and relay food and beverage orders, ensuring prompt and precise service.
• Address customer inquiries, concerns, and complaints with professionalism and efficiency.
• Process payments, manage billing, and ensure a seamless dining experience from start to finish.
• Managed incoming calls with professionalism, addressing inquiries and directing communication efficiently. Maintained accurate records of reservations, ensuring seamless scheduling and organization.

January 2023 – August 2023

• Welcomed guests and provided a friendly, hospitable dining experience.
• Accurately took and served food and beverage orders while upholding service standards.
• Build rapport with repeat customers by remembering preferences and providing personalized service.
• Maintained cleanliness in service areas and handled guest feedback with professionalism.

Administrative Assistant | Kasiton Inc – Palatine, IL

March 2019 – March 2023

• Streamlined administrative processes by managing paperwork, filing, and document organization efficiently.
• Defined employee roles and responsibilities to enhance productivity and workflow.
• Implemented safety policies to minimize workplace incidents and ensure compliance.
• Designed marketing materials to support business development and branding efforts.
• Managed pricing strategies and inventory policies to optimize stock levels and sales.
• Oversaw clerical tasks, including data entry, document management, and email correspondence.
• Maintained office supply inventory, monitoring stock levels and placing orders as needed.

EDUCATION

University of the People (E-Learning)

Bachelor’s Degree in Business Administration | Expected Graduation: May 2027

College of Lake County | Grayslake, IL

Associate’s Degree | Graduated: May 2023