Service Advisor at Charlotte Ski Boats (2024-06 – Present)
- Coordinate multiple service workflows simultaneously, balancing customer needs, schedules, staffing, parts availability, vendors, and completion deadlines.
- Serve as a primary customer contact, providing updates, explaining next steps, coordinating approvals, and resolving service concerns.
- Process and coordinate warranty claims and communicate with manufacturers and vendors to obtain information and resolve issues.
- Coordinate parts, outside vendors, and sublet work while tracking progress and following up to keep projects on schedule.
- Support technician workflow and daily operations by coordinating priorities, scheduling work, and helping ensure completed work is ready for delivery.
- Manage a high volume of competing administrative, customer-service, and operational responsibilities while maintaining consistent communication and follow-through.
Service Advisor at Randy Marion Subaru (2021-08 – 2024-06)
- Managed customer appointments and service workflows from initial intake through completion, coordinating communication between customers, technicians, parts, and management.
- Scheduled work, monitored repair progress, communicated timelines, and addressed customer questions and concerns throughout the process.
- Built long-term customer relationships through clear communication, organization, problem solving, and follow-through.
- Received multiple customer-service awards for customer satisfaction and service performance.
Leasing Consultant at Arium Emerald Isle (2018 – 2019)
- Managed leasing activities, resident relations, scheduling, and daily office operations.
- Assisted prospective residents through the leasing process and maintained professional customer relationships.
Service Advisor at Step One Automotive
- Supported scheduling, customer communication, repair coordination, and day-to-day workflow in a high-volume environment.
Service Advisor at Keffer Kia
- Coordinated appointments, customer communication, repair workflows, and daily service operations.
- Explained service needs and recommendations while maintaining organized follow-up with customers and internal teams.
Retail Store Manager / Market Training Manager → Sales Representative / Sales Lead at T-Mobile (2014-09 – 2017-04)
- Progressed through multiple roles of increasing responsibility, including Retail Store Manager, Market Training Manager, Sales Representative, and Sales Lead.
- Managed day-to-day store operations, customer experience, sales performance, inventory, and team support.
- Trained, coached, and mentored sales associates, helping team members improve performance and meet company expectations.
- Served as a keyholder and sales lead, supporting daily operations and assisting with team leadership.
- Consistently performed as a top sales representative and earned multiple awards for sales performance and customer service.
- Developed strong skills in customer relationship management, employee training, problem solving, and operational coordination.
Sales Associate / Keyholder at Cotton Kids Consignment (2011-12 – 2014-02)
- Supported daily retail operations, opened and closed the store, trained associates, priced merchandise, and assisted customers with consignment processes.
