Kathryn “Katie” Nielsen

Highly organized; close attention to detail. Punctual and professional; always trying to show best self. Customer service mindset; always willing to engage with customers and coworkers in a friendly, productive capacity. Flexible and adaptable; can assimilate to new environments quickly and pick up tasks easily.

Behavioral Technician at Autism Learning Partners (2022-01 – 2022-03)

• Engaged in one-on-one sessions with clients in home and clinic settings.
• Taught clients key life skills.
• Interacted with families with special needs.

Shift Leader at Carl's Jr. (2017-07 – 2018-02)

• Supervised a team of 13 people and was responsible for crew safety compliance, customer order punctuality, and delegating various daily tasks.
• Performed inventory management tasks related to kitchen, food preparation areas, and supplies in order to accurately order materials for site.
• Fulfilled change order needs and cash deposits by picking up change requests and making cash drops on a weekly basis.
• Substituted for every position when necessary or short-staffed, including cashier, cooking line, and frying line.

Frontline/ Vault Cashier at Isle of Capri Casino (2016-10 – 2017-05)

• Reconciled anywhere between $3 - $5 million worth of chips, cash, and vouchers on a nightly basis to ensure electronic and analog records match.
• Facilitated miscounts by tracking down overages and shortages and correcting the mistakes in accordance with casino policy.
• Oversaw vault operations to ensure accountability on all parties to exchange correct amounts currency in various forms.
• Created electronic gaming cards for patrons by inputting personal information and issuing credits when appropriate.

Bus Operator at Transdev (2016-06 – 2016-10)

Operated vehicles up to 40 feet while following the rules and regulations of the road to transport passengers safely to their desired location. Followed set time schedules and routes to achieve this goal.

Cashier at Walmart (2015-04 – 2015-07)

Maintained a clean and healthy environment for all customers and employees alike. Ensure that no item was left unpaid for to ensure all inventory areas were accurate on all ends within my power.

Crew Lead (Shift Manager) at Krispy Kreme (2013-11 – 2015-04)

• Supervised a team of 7 individuals to ensure efficient operations of both staff and production equipment such as proofer machine, fryer, glaze line, mixers, and processing station.
• Performed "boil-outs" consisting of complete disassembly and cleaning of fryer on a weekly basis.
• Managed large-batch orders by ensuring correct labels, packaging, and presentation while tracking fundraising revenue, in addition to maintaining regular production needs.
• Responsible for learning every station's operation to fill in for training, staffing needs, or high-volume orders.

Assistant Manager at Smoker Friendly (2013-02 – 2013-11)

Maintain correct inventory numbers and cleanliness in the store. Resolving customer complaints and requests both quickly and efficiently. Handled daily paperwork, daily inventory, and weekly ordering as well as employee training. Handled cash registers and safes to provide accurate balances at the end of every business day.

Security at Whiskey River (2012-09 – 2013-02)

Maintain vigilant watch of patrons to ensure that no one under age was consuming alcoholic beverages and followed protocol as to what was to be done when laws were broken. Maintained a clean environment by helping to remove empty containers, and all areas are clean and presentable.

Secret Shopper at Snelling (2012-07 – 2012-08)

Ensured that assigned company employees complied with federal laws for age-restricted items and reported any errors discovered.

Clerk at LMS Intellibound (2012-01 – 2012-07)

Handled paperwork and ensuring that all information was entered and received by the appropriate associates. Directed traffic and loading items to proper areas of the warehouse. Verified cash against the end-of-days receipts.

Cook at Buffalo Wild Wings (2011-08 – 2011-12)

Maintained cleanliness in all areas of the kitchen while ensuring that all stations remained adequately stocked for preceding shifts. Immediately report any incidents of safety violations within the workplace.

Stocker/Picker at NAPA Auto Parts Warehousing (2011-04 – 2011-06)

Maintained prominent levels of cleanliness and organization while preserving inventory and restocking items throughout the day.

Shift Lead (Manager) at McDonald's (2010-10 – 2011-03)

Maintained exacting standards of cleanliness and sanitation of the store. Ensured that all stations were adequately stocked and organized. Kept inventory records, ordering, and placement. Capable of operating all the required equipment. Ensured sure that every customer was treated with the utmost respect and received the best quality service.

Temp. Agent. at Command Center (2010-08 – 2010-10)

• Warehousing.
• Provided sanitation in the hospital emergency room.
• Provided sanitation at sporting events.
• Security.

Assistant Manager at Smoker Friendly (2010-06 – 2010-08)

Maintain correct inventory numbers and cleanliness in the store. Resolving customer complaints and requests both quickly and efficiently. Handled daily paperwork, daily inventory, and weekly ordering as well as employee training. Handled cash registers and safes to provide accurate balances at the end of every business day.

Bachelor of Science in Healthcare Management – COLORADO TECHNICAL UNIVERSITY (2018-03)

High School Diploma – MAPLETON EXPEDENTIARY SCHOOL OF ARTS (2009-05)