Kathryn Koziol

I am computer literate and proficient in the use of Word and Excel. I am a fast learner and enjoy challenging and new goals. Many of my positions have required me to work independently, but I do have retail management experience and realize the value of teamwork as well as customer service.

HVAC Technician at Air Repair by Carlson &Son (2015-08 – Present)

As a technician for Air Repair, I work with customers to identify issues within their HVAC systems, this includes diagnosing and repairing problems, maintaining systems on a regular basis and replacing systems when needed. I have enjoyed this position as I find it challenging and have been able to participate in continuing education and creative problem solving. As a part owner, I am also experienced in payroll, dispatching, scheduling, and bookkeeping.

Assistant manager at G.H Bass and C0 (2013-10 – 2015-08)

My duties include opening and closing the store, supervising the shifts I work as a manager, sales, and register. I also work as part of a team to ensure that sales goals are met, and that the store overall runs smoothly. Monthly planogram and store resets.

Retail Merchandiser at DRIVELINE RETAIL (2012-10 – 2013-10)

I work closely with retail managers to implement new product cut-ins, store reorganization, and bi-monthly inventories, audits, and ordering on cell phones, gift cards, greeting cards, and other merchandise. This requires good planning and organizational skills as well as careful attention to detail.

Small business owner at KATI'S GOT IT MAID (2006-10 – 2012-09)

As a small business owner, I took care of all duties entailed with owning a business. I handled billing and scheduling, as well as accounting. My day to day tasks included concierge duties for a variety of clients, as well as cooking, cleaning, and other domestic functions as per request.

Third shift waitress at Denny's (2004-03 – 2005-09)

In a high volume restaurant I learned to prioritize, think on my feet, and maintain a good attitude while under pressure. Customer service was a huge part of being successful as there were many regular customers who asked for me exclusively.

Independent Contractor at Multiple Marketing and Merchandising Companies (2001-01 – 2004-03)

During this time I worked as an Independent contractor for several marketing and merchandising companies, including About Face, National, and Work Smart. As such, I learned to work independently while still meeting deadlines. Some projects I worked on included store resets, secret shops, data collection, and new product launches.

Insurance Processing Specialist at Blue Cross Blue Shield (1999-03 – 2000-04)

This position required acute attention to detail, as processing claims was a multi-step procedure. I sorted and processed claims, sending them to their proper department. This job also included some data entry and routing.

Assistant store manager for Waldenkids at Waldenbooks Waldenkids (1994-02 – 1995-03)

My responsibilities included opening and closing the store, some scheduling, ordering, organizing events, bookkeeping and deposits. It was an enjoyable position which helped me to learn much about the retail industry and customer service.

High school diploma or GED – William Howard Taft High School (1995)