Kathryn Richardson

Organizational learning & development professional with 12+ years of experience improving organizational effectiveness through people, process, data, and systems. Master of Science in Organizational Psychology with hands-on experience supporting leaders, developing employees, designing training and onboarding programs, standardizing organizational processes, analyzing performance and operational data, and translating business needs into practical interventions. Experienced in partnering across functions to identify opportunities, clarify priorities, improve workflows, and implement sustainable solutions that strengthen organizational performance.

Combines an understanding of organizational behavior and human performance with strong analytical, project management, communication, and operational capabilities.

Director of Learning Programs & Operations at LAX MANIAX WOMEN'S LACROSSE PROGRAM (2019-01 – 2024-12)

• Directed organizational operations for a multi-site organization serving 1,000+ participants annually across 12 regional locations, aligning people, processes, resources, and systems to support organizational objectives.
• Supervised, trained, and developed 50+ employees and interns, establishing clear expectations, standardized processes, and development practices that supported consistent performance across geographically distributed teams.
• Planned and implemented eight annual organization-wide in-person educational events, coordinating leaders, personnel, vendors, timelines, logistics, and stakeholder requirements.
• Designed and implemented asynchronous virtual and in-person onboarding and training programs that equipped employees with the knowledge, expectations, and processes necessary for effective execution.
• Developed a comprehensive asynchronous recruiting education system for clients navigating the collegiate recruiting process that contributed to 500+ collegiate commitments during my tenure.
• Created standardized evaluation and reporting systems that provided leadership with greater visibility into performance, organizational activity, and areas requiring attention.
• Evaluated end-to-end organizational workflows to identify bottlenecks, redundant activities, process gaps, and opportunities to improve the flow of people, information, and resources.
• Developed dashboards and reporting systems used by ownership, coaching, training, business, and administrative teams to support data-informed decisions and performance improvement.
• Standardized recurring procedures and workflows across multiple locations to reduce variation, clarify expectations, and establish repeatable operating practices.
• Used operational and financial data, stakeholder feedback, and performance results to identify trends and continuously refine organizational processes and systems.
• Supported organizational expansion into six new regional markets through detailed planning, cross-functional coordination, and implementation of operational processes.

Recruiting Coordinator & Operations Assistant at LAX MANIAX WOMEN'S LACROSSE PROGRAM (2015-01 – 2019-12)

College Operations Intern at LAX MANIAX WOMEN'S LACROSSE PROGRAM (2013-01 – 2015-12)

Owner | Operations & Organizational Consultant at KATY RICHARDSON CONSULTING LLC (2024-12 – Present)

• Consult with organizations on operational challenges, using data collection, analysis, reporting, and dashboards to translate complex information into actionable business recommendations.
• Assess existing workflows and operating practices to identify inefficiencies, non-value-added activity, process gaps, and opportunities to improve organizational effectiveness.
• Design and implement standardized workflows that clarify responsibilities, improve information flow, reduce administrative burden, and create more consistent execution.
• Partner with clients and stakeholders to understand business needs, evaluate alternatives, prioritize opportunities, and develop practical solutions aligned with organizational objectives.
• Analyze financial and operational trends to evaluate performance, identify emerging issues, and support informed business planning and decision-making.
• Coordinate multiple concurrent initiatives from assessment and planning through implementation, documentation, and continuous refinement.
• Develop reports, documentation, educational materials, and other resources that translate complex organizational information into clear, accessible recommendations.
• Maintain a CRM environment of 10,000+ records while establishing data standards and quality controls that improve information reliability and decision support.
• Continuously evaluate implemented processes using performance results and stakeholder feedback to identify opportunities for further improvement.

Master of Science in Organizational Psychology – UNIVERSITY OF HARTFORD (2021-12)

Bachelor of Science in Psychology – PRESBYTERIAN COLLEGE (2016-12)