Performance Coach at IKS Health (1992-10 – 2026-04)
formerly AQuity Solutions / MModal / MedQuist
Implementations & Client Solutions Teams at IKS Health (2015-01 – 2017-12)
- Supported onboarding and migration of EHR and transcription platform integration; led a team of 3 members by delegating tasks to ensure project timelines; 30+ ongoing implementation projects in various stages per month
- Collaborated with IT team to resolve integration challenges; identified data compatibility issues and developed platform-specific scripts to 100% eliminate manual intervention by production team
- Streamlined documentation workflows by partnering with customer service representatives and healthcare clients/HIM directors, resulting in enhanced report quality and compliance
- Collaborated with cross-functional global teams, including offshore teams in India, ensuring quality and turnaround standards by providing guidance and feedback
- Managed multiple client accounts simultaneously, aligning operational delivery with client requirements
- Identified workflow gaps and contributed to process improvements to maintain 99%+ accuracy and turnaround time as well as ensuring HIPAA compliance
Implementations & Client Solutions Teams at IKS Health (2023-01 – 2026-04)
- Supported onboarding and migration of EHR and transcription platform integration; led a team of 3 members by delegating tasks to ensure project timelines; 30+ ongoing implementation projects in various stages per month
- Collaborated with IT team to resolve integration challenges; identified data compatibility issues and developed platform-specific scripts to 100% eliminate manual intervention by production team
- Streamlined documentation workflows by partnering with customer service representatives and healthcare clients/HIM directors, resulting in enhanced report quality and compliance
- Collaborated with cross-functional global teams, including offshore teams in India, ensuring quality and turnaround standards by providing guidance and feedback
- Managed multiple client accounts simultaneously, aligning operational delivery with client requirements
- Identified workflow gaps and contributed to process improvements to maintain 99%+ accuracy and turnaround time as well as ensuring HIPAA compliance
Medicolegal Transcription & Document Preparation Teams at IKS Health (2017-01 – 2026-04)
- Collaborated with operations manager, platform systems analysts, and 30+ new customers in creating a functional indexed medical record with table of contents and medical summarization for independent medical evaluations
- Developed and implemented operational guidelines for medicolegal documentation and indexing teams, ensuring compliance with customer specifications
- Identified recurring errors in sorted and indexed medical records and proactively revised operational guidelines and provided coaching, leading to improved accuracy and customer satisfaction
Quality Assurance & Operations Teams at IKS Health (2008-01 – 2015-12)
- Supported operational managers with reporting and monitoring of transcription team quality, maintaining 99%+ accuracy for approximately 30 customers within assigned book of business
- Created quick reference cards for platform-specific training to assist with correct ADT selection of patient-specific data and navigational keystrokes to reduce inactive time
- Provided one-on-one and group coaching to approximately 50 transcriptionists and increased production rate by 3%
Transcription/Editing & Quality Support Teams at IKS Health (1992-01 – 2008-12)
- Transcribed dictation and edited speech-produced text, maintaining 99.8% accuracy
- Reviewed transcribed/edited documents by domestic and global teams and provided feedback
Office Manager at Mervyn's (1985-06 – 1992-09)
- Customer Service
- Backoffice cashier/bank deposits
- Answering phones
- Scheduling
