Kathy Gray

Dynamic, resilient, detail-oriented, tech-savvy professional Offering a powerful combination of technical expertise, Subject Matter Expert, advanced communications skills, complex systems knowledge, and a deeply ingrained commitment to delivering customer care, service and delivery with kindness and empathy. Backed by a diverse background spanning areas of Sales, Executive Administrative Assistant, Office Manager, Project Manager, with focus on Telecommunications Billing & Provisioning Service Delivery Systems & Data Analysis. Looking for a rewarding position where I can use my skills & knowledge with accuracy and where human connection is valued and wanted.

Work Order Mgmt Coordinator at COMCAST BUSINESS Xfinity (2015-01 – Present)

• Provisioned Porting (LNP) Permission to Transfer Phone Numbers from Carrier to Comcast Day of Install Manage Escalated Issues Tech On Site Day of Install Inbound/Outbound customer-facing communications while using Advanced Provisioning phone systems
• Perform daily system audits using technical precision with focus on service & delivery goals & timelines using empathetic customer care while navigating complex advanced service & delivery processes to get business customers phone service installed on time

IT Security Administrator | Business Analyst | Bus Systems Analyst III | System Admin at VERISIGN IBM CBEYOND LEVEL 3 COMMUNICATIONS (2005-01 – 2015-01)

• Project Mgr Implementation Testing Team QA/UAT Cellular Billing Systems Development & Design Created SharePoint Wiki Database holding Documents, Files, Use Cases & Test cases. Audited Off-Net Billing Systems Collected Millions in Revenue, Manage Corporate Server Billing Data; Give user access via Active Directory, process incoming digital work orders using Remedy Ticketing

Sales Representative | Cashier at MACY'S TOYS R US LS AYRES SEARS (2008-01 – 2009-01)

• Welcomed Patrons with Kindness Provided high-energy, warm, personalized customer service and stocked merchandise. Exceed Sales Goals in Cafeteria Sports Designer Dresses Juniors Health Foods Fine Jewelry and Perfume

Executive Administrative Assistant | Office Manager at AIMCOR ICG Communications

Served as a highly organized trusted diplomat, for multiple corporate High Level Corporate executives. Hosted The Pope and Diplomats for dinner during World Youth Day in Denver CO.

• Office Manager, Reception Desk, Managed highly confidential files, Payroll, Human Resources Systems & Data, Sent communications, Board Meeting Minutes, Coordinated Travel & Pilot schedules, Suite tickets, Ordered office supplies, office equipment, Awards & Recognition. Resolved office challenges with poise and a positive attitude.

Bachelors Degree Business Management & Administration Marketing Indiana University