Kathy Smith

Experienced customer service and administrative professional with extensive experience in retail, front desk operations, scheduling, cash handling, and client service. Strong background managing daily operations, coordinating appointments, assisting customers, processing transactions, preparing reconciliation reports, and maintaining organized work environments. Dependable, detail-oriented, and comfortable managing multiple responsibilities in fast-paced settings.

Receptionist / Salon Manager - Bleach Please Salon - Orange Park, FL

(2023-06 - 2026-01)

• Managed scheduling and daily appointments for 15 stylists.
• Answered incoming calls and assisted clients with appointment scheduling, cancellations, and rescheduling.
• Provided professional front-desk support and assisted clients throughout their salon visits.
• Processed customer payments and balanced the register at the end of each business day.
• Prepared daily reconciliation reports and reviewed transactions for discrepancies.
• Ordered and maintained salon supplies to support daily operations.
• Maintained an organized, clean, and welcoming environment for clients and staff.
• Assisted with daily administrative and operational tasks as needed.

Sales Associate / Customer Service / Cashier - Kohl's - Palm Coast, FL

(2012-09 - 2021-10)

• Provided friendly and professional customer service throughout the store.
• Assisted customers with merchandise selection and questions on the sales floor.
• Processed purchases, returns, and exchanges while maintaining accurate transactions.
• Operated registers and completed end-of-day cash drawer and safe counts.
• Answered customer phone calls and provided assistance with service-related questions.
• Received and unloaded incoming freight and assisted with merchandise organization.
• Fulfilled online orders by locating merchandise and preparing orders for shipping or in-store pickup.
• Processed Amazon returns, including customer transactions, packaging, and shipment preparation.
• Supported daily store operations, merchandising, and customer service needs.

High School Diploma - Milton High School (1993-09 - 1995-05)