Director, Operations Strategy at Milliman MedInsight (2025-01 – 2026-03)
Recruited to rebuild financial, contract, and quality infrastructure for a $110M healthcare analytics firm serving government quality programs (Medicare, STARS, HEDIS) and nonprofit health systems.
- Deployed human-in-the-loop AI automation (Copilot, Claude, SQL, Power BI), eliminating 100+ hours/month of manual reporting and cutting reporting cycle time 70%.
- Built a profitability and market-segment intelligence platform that integrated structured and unstructured data into C-suite dashboards, informing $8–12M in capital-allocation decisions and clarifying business-level KPI impact.
- Rebuilt executive reporting infrastructure; designed self-service Power BI dashboards for the CEO, COO, CBO, and three General Managers.
- Managed contract performance and compliance for government and nonprofit clients, maintaining audit-ready governance with zero regulatory findings across the portfolio.
Principal & Lean Transformation Advisor · Fractional COO & Operations Advisor at Performance Architecture Studio / KLC Consulting, LLC (2018-01 – Present)
- Productized an AI-assisted Lean Performance System engagement with daily management, KPI scorecards, OKR frameworks, accountability cadences, and facilitator materials for health-tech founders and healthcare organizations, enabling faster decision-making and stronger operational alignment.
- Built a Lean Black Belt certification program for a PE-backed manufacturer: 14 practitioners certified, 15% scrap reduction, 15–20% throughput gain.
- Redesigned production flow and materials movement for ~$250K in annualized savings with zero capital investment.
- Delivered client results including a 56% reduction in time-to-hire (62 to 27 days), a 60% reduction in ED boarding, and 15–20% throughput improvement.
- Designed rapid-deploy operating systems - KPI scorecards, daily management structures, standard work - deployable within 30 days of engagement.
Senior Director, Sales Engineering at Datavant (2022-02 – 2024-10)
- Led 100+ enterprise technical evaluations and demos ($50K–$10M deal sizes) across 15+ national healthcare accounts; built a forecasting framework enabling $15M+ in expansion and $30M+ in new business.
- Served as client-facing technical lead for a patient-request application integrated into client websites and EHR systems via FHIR, HL7, and API connectivity, which streamlined the pre-sale-to-delivery handoff and reduced onboarding time
- Co-authored 9 RFPs (6 renewals, 3 new-logo wins) with technical narratives aligned to each client's data infrastructure.
- Built reusable demo assets, playbooks, and a Power BI sales-development solution adopted company-wide.
Senior Director, Delivery & Continuous Improvement at Datavant (2020-03 – 2022-02)
Owned planning, delivery, and continuous-improvement operations across 10–12 business units for a high-growth, acquisition-built health-data interoperability company.
- Led 20+ transformation initiatives spanning Product, Engineering, Clinical, Sales, and Operations using Lean, Agile, and SAFe, delivering $2M+ in annualized savings.
- Led a 90-day post-acquisition integration, merging two continuous-improvement teams with different cultures and technology stacks into one unified operating model and embedding sustainable processes across the organization.
- Facilitated Hoshin Kanri strategy-deployment workshops for 25+ executives including the full C-suite, producing aligned priorities and execution accountability across 12–15 teams.
- Designed an executive investment-analytics platform improving forecasting accuracy 20%+ across 10–12 business units.
Management Engineer & Lean Transformation Leader at PeaceHealth (2010-02 – 2019-07)
Lean transformation across a 20+ site integrated health system spanning three states, with concurrent P&L ownership of clinical service lines.
- Designed and deployed a Lean Daily Management System across 20+ sites - daily accountability cadences, visual management boards, structured escalation protocols - still in active use 8+ years later.
- Delivered A3 and Value Stream Mapping curriculum to 200+ practitioners across 15+ cohorts, achieving 97% completion and coaching projects to an 85% completion rate versus a 40% baseline.
- Led 5S workshops and supply chain redesigns across 3 hospital surgical suites and 12–14 clinics - two-bin PAR systems, case cart standardization, vendor consolidation, sterile processing throughput.
- Designed and facilitated a Lean leadership curriculum for 50+ healthcare executives and earned the Certified Lean Leader (CLL) credential, strengthening stakeholder capability and adoption of Lean practices.
- Opened and managed a 25-person neurology clinic and two accredited sleep labs with full P&L ownership of a $3–4M operating budget.
Senior Manager → Director, Patient Access & Revenue Cycle Operations at Multiple Healthcare Organizations (2003-02 – 2010-01)
- Managed a $2M+ annual operating budget for a multi-specialty clinic; implemented revenue-cycle optimization and cost-reduction initiatives that improved net financial performance.
- Improved collections 15% at a cardiology practice by redesigning front-end billing workflows and closing documentation-to-billing gaps.
- Led cross-functional process improvement across patient access, scheduling, and front-end revenue-cycle functions; established standard work and performance metrics using Hoshin Kanri, shortening patient intake time and increasing scheduling accuracy.
