Katie Mahmood

Dependable and motivated administrative and customer service professional with extensive experience supporting libraries, schools, and retail environments. Offers strong communication skills, exceptional attention to detail, and a consistent ability to multitask in fast-paced settings. Skilled in front-office support, scheduling, data entry, merchandise handling, and cash register operations.

Known for a friendly and professional demeanor, excellent problem-solving abilities, and a commitment to creating positive experiences for patrons, students, families, and team members. Quick to learn new systems and dedicated to providing reliable, high-quality service in every role.

Universal Instructional Assistant at Oceanview School District (2023 – 2024)

• Support teachers by reinforcing classroom instruction and assisting with daily learning activities.
• Supervise children to ensure a safe, positive, and inclusive environment during classroom, playground, and mealtimes.
• Assist with implementing age-appropriate curriculum, learning centers, and developmental activities.
• Provide individualized support to students, including help with assignments, social development, and behavior guidance.
• Maintain a clean, organized classroom and help prepare instructional materials and supplies.
• Follow district policies and childcare regulations related to safety, confidentiality, and mandated reporting.
• Communicate effectively with teachers, staff, and families to support student progress and well-being.
• Assist with attendance, documentation, and basic clerical tasks as needed.

Library Lead Page at Huntington Beach Library (2003 – Present)

• Provided supervisory support during supervisor absences, ensuring smooth daily operations.
• Trained and onboarded new employees, clarifying duties, expectations, and workflows.
• Assisted employees, volunteers, and patrons by answering questions and fulfilling hold requests.
• Shelved books and media accurately using the Dewey Decimal System.
• Managed book check-ins through the Horizon system and the automated materials handler.
• Created staff schedules for Pages and coordinated daily shelving assignments.
• Conducted inventory and helped patrons locate materials efficiently.

Library Clerk at Huntington Beach Library (2008 – 2013)

• Assisted patrons by locating books, periodicals, images, and other materials based on their requests.
• Performed shelf reading, shifting, and searches for missing or trace-listed items to maintain collection accuracy.
• Replaced worn labels and barcodes to ensure materials remained in good physical condition.
• Maintained detailed inventories for rare books and archive collections.

Web Page Design/Computer Information System – Orange Coast College (2000 – 2002)

Elementary/Special Education – West Virginia Wesleyan College (1998 – 2000)