Katina Jones

Dynamic and dedicated hospitality professional with extensive experience in food service and guest relations. Proven ability to enhance dining experiences through meticulous attention to food quality and cleanliness, leading to a noticeable increase in guest satisfaction. Skilled in effective communication and teamwork, facilitating a seamless operation during peak service times. Committed to delivering exceptional service and creating memorable moments for every guest.

Buffet Runner - Fred's Southern Market Restaurant - Lakeland, US, United States

(2004-08 - 2004-12)

• Assisted in setting up and breaking down buffet displays, ensuring compliance with health and safety regulations.
• Monitored food levels throughout service, restocking as necessary to enhance guest experience.
• Collaborated with kitchen staff to communicate special requests and dietary restrictions, ensuring guest satisfaction.
• Maintained cleanliness and organization of service areas, contributing to a positive dining environment.
• Developed positive relationships with guests, encouraging repeat visits through exceptional service.
• Supported team members during peak service times, demonstrating flexibility and teamwork.
• Adapted to changing service demands by remaining calm and efficient in high-pressure situations.
• Conducted regular quality checks on food items to ensure compliance with safety standards.
• Engaged with management to provide input on buffet setup and layout for optimal guest flow.
• Assisted in training new staff members, sharing insights on effective service practices.

Dietary Aide - Consulate Health Care - Lakeland, US, United States

(2005-11 - 2007-12)

• Assisted in the preparation and serving of meals to patients, ensuring adherence to dietary restrictions and preferences.
• Maintained a clean and organized kitchen environment, following strict food safety guidelines and sanitation practices.
• Provided exceptional customer service by addressing dietary inquiries and ensuring patient satisfaction with meal options.
• Monitored food inventory levels and assisted in ordering supplies to ensure timely meal preparation.
• Participated in regular team meetings to discuss menu changes and enhancements to service delivery.
• Trained new staff on kitchen operations, food handling procedures, and safety protocols.
• Conducted regular checks of food temperatures to ensure compliance with health regulations.
• Utilized kitchen equipment such as ovens, blenders, and dishwashers efficiently while adhering to safety guidelines.
• Engaged in continuous learning about nutrition and dietary needs to enhance service delivery.
• Managed dishwashing and cleaning duties to maintain a hygienic environment conducive to food preparation.
• Facilitated communication between dietary staff and healthcare professionals to optimize patient care.
• Provided assistance during meal service times to ensure efficient flow and timely delivery of meals.
• Maintained records of food served and patient feedback for ongoing improvement initiatives.

High School Diploma - English - Kathleen High School (1990 - 1992)