Katina Mutch

Transformational Healthcare Administrator with 27+ years of progressive leadership in primary care and ambulatory operations. Proven expertise in strategic planning, financial performance management, physician collaboration, and value-based care execution. Recognized for driving operational excellence, improving patient access and experience, and leading high-performing clinical teams.

Adept at aligning regional practice operations with organizational mission, quality standards, and growth initiatives.

Practice Manager - Millennium Physician Group - Jacksonville, FL

(2022-01)

Provide executive oversight of daily operations for a multi-provider primary care practice within a value-based care model.

• Direct clinical and administrative operations, ensuring high-quality, patient-centered care delivery.
• Lead workforce management including recruitment, performance evaluation, productivity monitoring, and payroll oversight.
• Partner with regional leadership to establish strategic growth initiatives and operational benchmarks.
• Analyze financial and operational data to identify cost-containment opportunities and maximize revenue performance.
• Ensure adherence to regulatory standards, billing compliance, and corporate policy.

Office Manager - New Berlin Family Medicine - Jacksonville, FL

(2015-01 - 2022-12)

Oversaw full-scope operations of a high-volume family medicine practice.

• Strengthened revenue cycle performance and reduced claim denials through improved compliance and workflow redesign.
• Collaborated with physicians to improve care coordination between inpatient and outpatient settings.
• Managed budgeting, staffing models, scheduling optimization, and patient flow improvements.
• Supported strategic planning initiatives to adapt to market and reimbursement changes.

Ambulatory Clinic Manager / Office Manager - University of Florida Department of Surgery - Jacksonville, FL

(2007-01 - 2015-12)

Directed ambulatory clinic operations within an academic medical environment.

• Led multidisciplinary teams supporting surgical and specialty services.
• Managed operational budgets, payroll, compliance, and performance improvement programs.
• Partnered with physician leadership to optimize scheduling, throughput, and patient access.

Office Manager - University of Florida Department of General Internal Medicine - Jacksonville, FL

(2000-01 - 2007-12)

Managed internal medicine practice operations, staff supervision, and regulatory compliance while improving workflow efficiency and patient service standards.

Diploma - Concorde Career Institute

High School Diploma - Baker County High School