Katita Gomez

Bilingual customer service professional fluent in English and Spanish with over 5 years of experience in patient support, administrative assistance, and customer-facing roles. Strong communication, organizational, and computer skills with a proven ability to assist clients, manage appointments, answer inquiries, and provide excellent customer service. Seeking a remote Customer Service Representative position where I can utilize my bilingual communication and problem-solving abilities.

Administrative Assistant / Customer Service Representative - DOT EXAM EXPRESS

(2021-01)

• Assist patients in both English and Spanish.
• Schedule, confirm, and manage appointments.
• Answer incoming phone calls and respond to customer inquiries.
• Support DOT physical examinations and drug testing processes.
• Maintain patient records and data entry with accuracy.
• Provide professional and friendly customer service.
• Handle administrative tasks and office communications.

Server

(2018-01 - 2021-12)

• Delivered excellent customer service in a fast-paced environment.
• Took customer orders and ensured satisfaction throughout service.
• Processed payments and handled cash transactions.
• Resolved customer concerns professionally.
• Worked effectively as part of a team while managing multiple tasks.

High School Diploma