Katlyn Kimmel

Customer service and operations professional with 15+ years of experience across retail, transportation, hospitality, administration, and animal care. Experienced in team training, inventory control, scheduling, customer relations, and day-to-day operations. Known for strong organization, communication, problem-solving, and leadership in fast-paced environments.

Sales Associate - Carl's Wholesale Furniture - New Hartford, NY

(2025-11 - 2026-02)

• Deliver customer service, resolve questions and concern, and communicate promotions and special offers.
• Support merchandising and inventory through stock checks, restocking, ordering, and organized displays.
• Manage multiple priorities efficiently during high-volume periods.

3rd Key Manager - Save A Lot - Rome, NY

(2024-01 - 2025-11)

• Trained and mentored new employees on policies, procedures, and service standards.
• Oversaw inventory levels and quality control to meet customer demand while reducing waste.
• Supported daily store operations and team performance.

Customer Service Leader - Hannaford - Rome, NY

(2022-08 - 2024-01)

• Monitored team performance and customer feedback to identify service improvements.
• Built customer relationships and identified appropriate upselling and cross-selling opportunities.
• Nominated for Employee of the Month.

Server / Cook - Waffle House - Quinton, VA/Lenoir City, TN

(2016-01 - 2020-10)

• Provided fast, accurate guest service while managing multiple tables and changing priorities.
• Prepared meals to quality and sanitation standards and coordinated with team members during peak periods.
• Managed food inventory, maintained clean work areas, and followed food-safety procedures.

Kennel Technician / Receptionist - Ms C's Bed & Biscuits, LLC - Lenoir City, TN

(2019-04 - 2020-03)

• Handled reception duties, client inquiries, confidential records, and issue resolution.
• Provided daily animal care including feeding, grooming, exercise, sanitation, and veterinarian-directed medications.

Transportation Manager - Cornerstone Support Services - Providence Forge, VA

(2017-06 - 2018-12)

• Managed transportation planning, routing, vehicle inspections, scheduling, and daily office operations.
• Supported recruiting, employee records, reporting, budgets, training, and administrative staff supervision.
• Safely operated cars, vans, and trucks while maintaining a clean driving record.

first-year college coursework - Creative Writing and Theology - Colorado Christian University (2023-08)

High School Diploma - Business Management - Yorktown High School (1990 - 1994)