Insurance Navigation Specialist - Hillcrest Millard - Omaha, NE
(2024-05 - 2024-10)
- Submit insurance verification and obtain insurance authorization on SNF.
- Review referrals via fax and online portals for SNF placement.
- Gathered required medical information and reports for insurance updates.
- Utilized Excel to track when insurance updates were due to continue patient care.
- Distributed internal notifications once patient approval is received at facility.
- Upon patient arrival I distributed their inpatient orders to appropriate staff.
- Notified insurance companies of patient discharge with required documents.
- Conducted tours of the facility to interested customers.
- Occasionally visited with patients for feedback on their stay.
- Used hospital EMR's to get required records and then attached them to the facilities EMR system.
Surgery Coordinator / Front Desk - Adult and Pediatric Urology and Urogynecology - Omaha, NE
(2022-12 - 2024-05)
- Greet patients and check them in providing excellent customer service.
- Check insurance eligibility and update copay amounts as necessary.
- Collaborated with patients and hospitals to schedule surgeries.
- Give pre-op instructions to patients.
- Completed form with CPT and diagnosis codes.
- Proactive in rearranging the schedules for surgeons.
- Assembled all necessary pre-op instructions and sent to patients.
Referral Specialist Hematology Oncology - Catholic Health Initiative Bergan Hospital - Omaha, NE
(2021-07 - 2022-12)
- Review referral order in EPIC and prioritize patient appointments.
- Consistently modified schedule to fit the needs of patients.
- Called referred patients to schedule their appointment.
- Periodically notify the referral practice of patient status.
- Created follow up schedules for existing patients.
Research Assistant - Cognitive Clinical Trials - Omaha, NE
(2020-08 - 2021-06)
- Conducted consistent clinical trial practices.
- Assist with the screening, recruiting and enrollment of research subjects.
- Collect patient history for research study.
- Data entry and management of study results.
- Adhere to an IRB approved protocol.
- Facilitated the informed consent process of research subjects.
- Coordinate protocol related research procedures, study visits, and follow up care.
Referral Specialist Gastroenterology - Catholic Health Initiatives Bergan Hospital - Omaha, NE
(2020-01 - 2020-08)
- Generated a monthly report on internal and external referrals.
- Created weekly report on cancellations and no shows.
- Organized incoming referrals by importance and request date.
- Enter referral orders into EPIC.
- Ensured the order shows in the right work queue.
- Called other practices to correct entered referrals.
Clinical Research Data Coordinator - Nebraska Cancer Specialist - Omaha, NE
(2015-08 - 2020-01)
Promoted from - Infusion Scheduler. Promoted from - Medical Receptionist.
- Responsible for the collection, coordination, and quality control of clinical trial data.
- Extrapolate data, complete case report forms, and ensure timely data submission.
- Actively prepare for and participate in monitoring and auditing activities.
- Liable for pulling data for payment in CTMS and updating screening enrollment logs for non-US oncology protocols.
- Managed research monitors on site and setting up patient profiles within EMR for review.
- Initiate Serious Adverse Events reporting and follow up per study protocol.
- Ensure all query alerts for research data are entered quickly and resolved.
- Scheduled follow up infusion appointments.
- Set up routine scans and procedures for patients.
- Updated and maintained schedule to cater to the physician.
- Arranged follow-up office appointments.
- Sent out referrals to other physicians.
