Katrina McAdoo

Healthcare operations leader with more than 10 years of progressive leadership experience improving operational performance, regulatory compliance, patient experience, workforce engagement, and environmental safety across complex healthcare organizations.

Throughout my career, I have advanced from frontline Environmental Services to executive leadership by building high-performing teams, developing future leaders, and delivering measurable operational improvements. I have led organizations supporting a 289-bed acute care hospital and five medical office buildings, managing teams of up to 149 employees while driving accountability, operational excellence, and continuous improvement.

My leadership has contributed to zero Joint Commission Environmental Services findings, a significant improvement in HCAHPS cleanliness performance from 2-Star to 5-Star, and a substantial reduction in workplace injuries through a culture centered on safety, accountability, and employee engagement.

I am passionate about building high-performing teams, improving operational efficiency, strengthening regulatory compliance, and creating safer environments for patients, employees, and the communities we serve.

Core Expertise

• Healthcare Operations Leadership
• Environmental Health & Safety (EHS)
• Regulatory Compliance
• Multi-Site Operations
• Performance Improvement
• Joint Commission Readiness
• Team Development & Coaching
• Process Improvement
• Operational Excellence
• Strategic Leadership

Environmental Generalist - Contra Costa Regional Medical Center

(2025-01)

• Lead environmental safety, compliance, workflow coordination, and operational readiness across hospital departments.
• Partner with interdisciplinary leaders to strengthen patient safety, service delivery, and regulatory compliance.

Director, Environmental Services - Kaiser Permanente – South San Francisco

(2022-09 - 2024-12)

• Directed environmental services operations for a 289-bed acute-care hospital and five medical office buildings.
• Led and developed 149 employees while strengthening accountability, engagement, and operational performance.
• Delivered zero Joint Commission Environmental Services findings during the 2023 survey.
• Elevated HCAHPS cleanliness scores from 2-Star to 5-Star through standardized processes and leadership coaching.
• Managed staffing strategy, departmental budgets, productivity metrics, quality initiatives, and continuous improvement.

Assistant Director, Environmental Services - Kaiser Permanente – San Francisco

(2021-08 - 2022-09)

• Optimized staffing, workflow execution, and operational readiness.
• Partnered with executive leaders, nursing, and infection prevention teams to improve service excellence.

Manager, Environmental Services - Kaiser Permanente – San Francisco

(2020-03 - 2021-08)

• Managed day-to-day operations while improving productivity, customer satisfaction, and employee performance.

Supervisor, Environmental Services - Alameda Health System

(2017-06 - 2020-03)

• Supervised frontline operations, staffing, quality, and regulatory compliance.
• Developed employees through coaching and performance management.

Lead Environmental Services Technician - Alameda Health System

(2016-01 - 2017-06)

• Mentored staff, coordinated daily assignments, and supported departmental leadership.

High School Diploma

Surgical Technology