Katrina Monteiro

Goal oriented, effective communicator, works at ease with others, effortlessly assumes leadership roles, highly organized. Hardworking, ambitious, and straightforward.

Medical Esthetics Program Coordinator / Lead Esthetician - Pioneer Valley Dermatology - Amherst MA

(2024)

• Oversee day-to-day operations of the medical aesthetics/esthetic services program within a dermatology practice.
• Coordinate treatment schedules, client appointments, service flow, and daily program operations
• Collaborate with dermatology providers and office staff to coordinate patient/client care and treatment services.
• Monitor inventory, product ordering, supply needs, and equipment requirements for the aesthetics department.
• Create promotions and marketing initiatives to increase bookings, retention, and revenue.
• Handle client concerns and resolve service issues while maintaining a high standard of customer service.

Events Coordinator and Server - Del Friscos Double Eagle Steak House - Boston MA

(2017 - 2024)

• Work with many high-end clients and companies around the world.
• Cater to special requests, and ensure experience is perfect.
• Offer tips to guests on how to ensure the best dining experience for the guests of their party.
• Build a great rapport to ensure their return for future business or personal events.
• Fine Dining, High-volume service

Recruiter/Administrative Assistant - Hire Partnership LLC - Boston, MA

(2017 - 2018)

• Managed high volume recruiting for large companies and institutions throughout the Greater Boston area.
• In charge of recruiting Executive Assistant, Human Resources, Sales, Administrative, and Customer Service Professionals.
• Answered high volume calls daily, as well as high volume emails.
• Maintained strong partnerships with clients, as well as candidates, in order to ensure a smooth recruiting team.
• Took on many administrative duties for the office; including, but not limited to, payroll, documented data sheets via Microsoft Excel daily, printing, scanning, etc.
• Strong experience using Recruiting systems (Via Bullhorn) and Microsoft Excel.
• Helped develop strategies’ and techniques to try and better recruiting system amongst the company.

Applied Behavioral Analysis (ABA) - Beacon and Health Services - Boston MA

(2017 - 2017)

• Design, plan, and manage ABA therapeutic programs
• Design, plan, and manage ABA therapeutic programs for intensive behavior interventions
• Reviewed new trends throughout data to implement new programs
• Build rapport with clients to ensure a trustful relationship
• Documented data throughout sessions
• Reported intensive data
• Ensured completion of reports within a required timeframe

Bartender - Buffalo Wild Wings - Saugus, MA

(2015 - 2017)

• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
• Accommodating guests of all needs to create a satisfying dining experience.
• Handling cash accurately
• Helps patrons select food and beverages by presenting menu; offering cocktails and aperitifs; suggesting courses; explaining the chefs specialties; identifying appropriate wines; answering food preparation questions.
• Responds to additional patron requirements by inquiring of needs; observing dining process.
• Contributes to team effort by accomplishing related results as needed.

Server - Joe’s American Bar and Grille - Peabody, MA

(2014 - 2015)

• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
• Accommodating guests of all needs to create a satisfying dining experience.
• Handling cash accurately
• Helps patrons select food and beverages by presenting menu; offering cocktails and aperitifs; suggesting courses; explaining the chefs specialties; identifying appropriate wines; answering food preparation questions.
• Responds to additional patron requirements by inquiring of needs; observing dining process.
• Contributes to team effort by accomplishing related results as needed.

Lifeguard - Springfield Parks and Recreation - Springfield, MA

(2010 - 2013)

• Working with children and adults of all ages.
• Execute search and safety procedures to ensure a fast and efficient rescue team.
• Provide safety to the patrons in and out of the water.
• Carry out rescues and initiate other emergency action as necessary.
• Give immediate first aid in the event of injury to a patron or other incident.
• Volunteer swim lessons for outreach programs.

Masters of Business Administration - Southern New Hampshire University (2018 - 2022)

Baccalaureate of Science - Salem State University (2014 - 2017)

Science of Psychology - Kean University (2013 - 2014)