Facility Business Services/Admin Assistant at NetApp Inc (2023-07 – Present)
- Manage daily operations for 50+ office employees, overseeing budgets, supplies, and facilities to ensure operational efficiency.
- Communications liaison between vendors, managers and upper leadership to ensure cost efficiency and customer satisfaction.
- Organize executive meetings, streamlining communication and scheduling meetings.
- Maintain up to 15 calendars regarding scheduling of meetings.
- Ensure that upper leadership has all information/items needed for any client meetings.
- Organize monthly employee events to ensure work life balance and a stress-free work environment while incorporating every manager's schedule into the event.
- Maintain safety compliance within the office regarding hardware labs.
- Managed executive calendars, scheduling meetings and coordinating travel arrangements to optimize time management.
- Prepared and edited internal communications, enhancing clarity and professionalism across departments.
- Developed and maintained filing systems, ensuring easy access to critical documents and information.
- Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
National Closing Team Lead at BCHH Title (2021-07 – 2022-11)
- Directed/managed a team of 12 employees nationwide in closing operations, ensuring compliance and efficient workflows.
- Reduced inventory discrepancies by 20% through accurate record-keeping and monitoring.
- Improved client satisfaction by 25% via effective email and conference call communications.
- Streamlined documentation processes, cutting closing times by 10% and enhancing team productivity.
- Processed payroll and generated performance reports to identify trends and optimize operations.
- Maintained scheduling of multiple closings for the entire team to ensure there was no overlap or any oversight.
- Streamlined closing processes to enhance efficiency and accuracy in title transactions.
- Led team meetings to address challenges and optimize workflow within the closing department.
- Mentored junior staff on best practices for document preparation and compliance checks.
- Established communication protocols with clients to enhance service delivery during the closing process.
- Implemented quality control measures that reduced discrepancies and improved overall accuracy of completed transactions.
Team Lead for Refinance, Reverse, and Purchase Closings at True Concept Title (2020-01 – 2021-06)
- Coordinated with lenders, brokers, and borrowers to ensure accurate documentation and timely closings.
- Managing multiple calendars due to availability between lenders, brokers, customers and closers.
- Enhanced Resware system data accuracy, improving operational efficiency by 15%.
- Resolved escalated client issues under tight deadlines, maintaining high satisfaction rates.
- Scheduled closings and ordered payoffs, ensuring clear title vesting for 30+ monthly transactions.
- Led cross-functional teams to achieve operational objectives and enhance productivity.
- Developed training programs for team members to improve skills and performance consistency.
Refinance Closing Coordinator / Title Clearance at Orange Coast Lender Services (2018-10 – 2019-12)
- Cleared title issues (liens, judgments) for FHA and refinance loans, ensuring smooth closings.
- Supported agents in resolving municipal code violations, maintaining regulatory compliance.
- Managed pre-sign loan applications, assisting brokers to meet client deadlines.
REO Closing Coordinator at ServiceLink (2015-10 – 2018-09)
- Managed 80–100 file portfolios, closing 50+ transactions monthly, exceeding performance targets.
- Trained 10 new hires on client processes, improving onboarding efficiency by 30%.
- Prepared closing documents and provided weekly asset updates to Green River Capital.
- Worked with brokers as the liaison between them, the client as well as the lender.
Business Quality Auditor at Coventry Health Care (2007-05 – 2015-10)
- Conducted audits to ensure healthcare regulation compliance, reducing errors by 15%.
- Developed training programs and quality guidelines, improving staff performance and morale.
- Promoted from Enrollment Supervisor Assistant (led 34 associates) to Business Quality Auditor.
Deli Lead at Walmart (2005-03 – 2007-05)
- Managed deli operations, including inventory, scheduling, and customer service.
- Implemented loss prevention strategies, reducing shrinkage by 5%.
