Currently Unemployed (2022-04 – 2023-10)
Work experience combining cashier and hostess duties in a fast-paced service environment
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Suggested alternative products when requested items were out of stock
- Performed opening/closing duties including counting money in the register before/after shifts
- Maintained confidentiality of sensitive financial information during transactions
- Demonstrated strong attention to detail when processing complex transactions involving multiple payment methods
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Effectively communicated with servers and kitchen staff to coordinate seating arrangements and maintain smooth flow of service
- Provided accurate wait time estimates to guests, managing expectations in a professional manner
- Managed the seating chart efficiently to ensure optimal use of available tables
- Maintained cleanliness and organization at the hostess station, ensuring a visually appealing entrance for guests
- Assisted in resolving guest complaints or concerns promptly and professionally
