Katt White

Reliable and customer-focused professional with experience in customer service, phone support, problem-solving, and assisting customers with questions and concerns. Comfortable working independently in a remote environment, managing multiple tasks, and communicating professionally by phone, email, and chat. Strong computer skills with a positive attitude and commitment to providing excellent customer service.

Customer Service Representative at Verizon (2022-01 – 2024-12)

• Assisted customers with account questions, orders, and general concerns.
• Answered a high volume of inbound customer calls.
• Documented customer interactions and updated account information.
• Resolved complaints professionally and efficiently.
• Escalated complex issues when additional assistance was needed.
• Maintained productivity and customer service standards while working remotely.

Call Center Representative at Alorica (2024-01 – 2025-12)

• Provided customer support by phone and online chat.
• Helped customers troubleshoot basic account and service issues.
• Entered customer information accurately into company systems.
• Explained policies, procedures, and available services.
• Handled multiple customer requests while maintaining a professional attitude.

Customer Support Associate at HomeAssist Customer Care (2025-01 – Present)

• Responded to customer questions by telephone and email.
• Assisted with orders, billing questions, and account updates.
• Maintained accurate customer records.
• Worked independently to meet daily performance goals.
• Provided friendly and professional service to customers.

High School Diploma – Central High School (2020-01)