Virtual Immediate Care Administrative Assistant III - UCLA Health - Burbank, CA
(2023-11)
Outpatient Physician Support via Video Visits and a liaison to patients through EPIC/CareConnect system.
- Collaborate with physicians and other health system resources providing comprehensive care.
- Maintain clinic schedules for accuracy and patient needs.
- Assist patient with after visit instructions and follow-up appointments to ensure continuity of care.
- Utilize EMR to assure lab, pathology, medical, radiology results are available.
- Process patient worksheets and attestations in a timely manner.
- Adhere to HIPAA protocols and protect patient's confidentiality.
- Scan/Upload all outside medical records and miscellaneous into EMR.
- Ensure all appropriate billing information and orders are filled out including CPT codes and authorizations.
- Closely work with MSO/Staff/Residents assuring all schedule.
- Evaluate and prioritize In-Basket and Work-queue list.
- Process request for prescription refills as required to selected pharmacy.
- Submit, receive, and process authorizations and referrals.
- Participate in a team-based approach supporting patients with coordination.
- Escalate all patient concern per protocol via encounters or In-Basket.
- Monitor patient schedule and virtual physician's workflow.
Pathology Clinical Trials Administrative Assistant III - UCLA Health - Westwood, CA
(2023-01 - 2023-11)
- Process pathology tissue slide requests orders for Clinical Trials.
- Work with other pathology departments for the purpose of clinical research.
- Communicate with pathologists and Histology Lab for reviews, recuts approvals, and orders of tissue slide/blocks in a timely manner.
- Secure shipment and follow shipping guidelines for pathology materials.
- Maintain a case tracking and comm log in LIS and prioritize any STAT orders.
- Adhere to HIPAA protocols and protect patient's confidentiality.
- Responsible for document/reports management such as scanning, tracking, and following document retention policies.
- Retrieve slides from UCLA off-site storage per schedule and as needed.
- Fills in as a backup for Slides Desk for retrieving, organizing slides for storage, and delivering slides as requested by the ordering physicians or residents.
- Fills in as a backup for Referrals Dept. scanning and logging reports to Beaker and iCap and evaluate reports for transcription.
- Create invoices for Reference Labs on a weekly basis.
- Follow up any outstanding reports and add-on testing results and communicate report date or delays to physicians.
- Perform other Pathology Office duties including calls, faxes, e-mails.
- Order staff department's yearly uniform distributions.
- Maintain a clean work area and communicate w/ team members effectively.
Lab Lead/Send-Outs Coordinator/Gross Tech - Path MD Labs - Los Angeles, CA
(2020-11 - 2024-04)
- Organize staff schedule and productivity, daily case count, and projections.
- Received biopsies and process each specimen to its case type and ensure completion of testing per STAT order and within required turnaround time notifying other lab teams.
- Process procurement letters and outside pathology requests to ordering physicians for second opinions, add-on testing, patient care, and clinical trials.
- Communicate effectively with histology department and pathologists requesting orders of recuts or unstained slides while maintaining a log.
- Process pathology material send outs per PathMD Labs and outside pathology lab requirements.
- Gross Lab examining biopsies for subsequent diagnosis.
- Follow up reports on scheduled report date, receive and evaluate via fax and PathMD site accounts, and notify responsible physician.
- Scan reports to e-file records, billing, and follow document retention policy.
- Communicate with couriers and track specimens via shipping services.
EKG/Electrocardiography Tech - Keck Hospital of USC - Los Angeles, CA
(2021-10 - 2023-11)
- Perform EKG/apply ZioPatch as ordered and prioritizing STAT orders.
- Transmit EKG reports using EMR system security to ordering physician.
- Responsive to medical emergency codes per hospital policy.
EEG/Sleep Tech - Comfort Sleep Clinic - Alhambra/Los Angeles, CA
(2018-05 - 2022-02)
- Verify the patient's test orders, educate patients on sleep apnea, machine maintenance, and monitoring, schedule appointments.
OR Clinical Tech - Providence St. John - Santa Monica, CA
(2018-05 - 2020-10)
- Assist OR staff with equipment set up and operate machines for quality control, sterilizing, and storage.
- Adhere to organization's protocols and policies.
Respiratory Therapist - Beachwood Post-Acute - Santa Monica, CA
(2018-08 - 2020-12)
- Provide respiratory care to long term and acute ventilated patients.
- Monitor vent and patient's presentations, vital signs, and treatments.
Cashier/Sales Associate - Big 5 Sporting Goods - Los Angeles, CA
(2012-12 - 2014-06)
- Customer service and advertising.
- Process cash/credit payments.
- Manage client subscription and assist customers with knowledge of products.
