Kaudee Mycah Racelis

Detail-oriented Order Management and Customer Operations professional with 8+ years of experience processing customer orders, maintaining accurate records, managing CRM systems, and supporting high-volume business operations. Experienced coordinating with customers, vendors, sales teams, production, and internal departments to ensure timely order fulfillment, resolve discrepancies, and deliver exceptional customer service. Skilled in order entry, data accuracy, Salesforce CRM, reporting, and cross-functional communication.

Currently expanding knowledge of SAP S/4HANA ERP with a strong understanding of order-to-cash processes, procurement, inventory, and supply chain operations. Recognized for exceptional attention to detail, organization, and the ability to manage multiple priorities while maintaining accuracy.

Corporate Sales Associate - E.A. Langenfeld

(2023-12 - 2025-04)

• Processed and coordinated customer orders for more than 22 product brands within the Ace Hardware network.
• Maintained accurate product, pricing, and customer information across multiple business systems.
• Reviewed order details for completeness and resolved discrepancies before processing.
• Coordinated with vendors, customers, warehouse personnel, and internal departments to ensure timely order fulfillment.
• Monitored order status and communicated updates regarding shipping, inventory availability, and order changes.
• Generated daily and weekly operational reports while maintaining exceptional data accuracy.
• Utilized Salesforce CRM and internal order management systems to document customer interactions and order activity.
• Assisted with trade show preparation, customer support, and vendor coordination.
• Identified opportunities to improve workflow efficiency and streamline order processing.

Business Development Representative / Account Executive - Verizon Connect

(2018-07 - 2023-03)

• Managed customer accounts and processed service requests using Salesforce CRM.
• Entered, updated, and maintained accurate customer information and account records.
• Coordinated customer requests between Sales, Operations, Technical Support, and Customer Success teams.
• Resolved order and account issues while ensuring timely follow-up.
• Maintained detailed documentation of customer communications.
• Managed a high volume of customer interactions while consistently meeting accuracy and service standards.
• Ensured CRM data integrity for reporting and operational processes.

Senior National Sales Support Representative - Paylocity

(2017-08 - 2018-07)

• Supported National Sales Representatives by processing customer documentation and maintaining CRM records.
• Entered and updated customer information with a high level of accuracy.
• Coordinated sales documentation and administrative workflows.
• Prepared reports and maintained sales records.
• Assisted with customer follow-up and account maintenance.
• Ensured accuracy of customer records and sales information across multiple systems.

Assistant Manager - Elements Massage

(2016-08 - 2017-04)

• Scheduled appointments while maintaining accurate customer records.
• Processed customer transactions and administrative documentation.
• Coordinated daily office operations and customer communications.
• Resolved customer concerns while maintaining exceptional service standards.
• Ensured HIPAA compliance and accurate recordkeeping.

Key Holder - Everything But Water

(2015-11 - 2017-12)

• Supervised daily retail operations, including opening and closing procedures.
• Delivered outstanding customer service while consistently achieving sales goals.
• Assisted with employee training and implementation of operational procedures.

Gymnastics Coach - Gymkhana Gymnastics & Dance

(2011-01)

• Coach athletes of varying ages and skill levels while developing structured lesson plans.
• Foster leadership, communication, teamwork, and accountability.
• Demonstrate adaptability, organization, and relationship-building in a dynamic environment.

Bachelor of Science - Chemistry - University of Illinois at Urbana-Champaign (2017-05)