Kaven Deleon

Experienced manager with depth in recruiting, training, mentoring, coaching, and developing staff in large consumer-focused store operations. Strong sales forecasting and merchandising background coupled with an exceptional sense of customer service. Broad skills in educating personnel to achieve exceptional levels of customer service building teams and ensuring the achievement of corporate goals.

Supervisor/Key Holder - Raglan Road - Orlando, FL

• Maintained a high professional standard of individual behavior by demonstrated respect, courtesy, and professionalism that align with company expectations.
• Leading the team in sales on the sales floor as segment leader, which serves as MOD (Manager on Duty) for segment hours that were assigned.
• Assists with daily management responsibilities of the store, loss prevention procedures, staff leadership, and managing the sales floor.
• Performed opening and closing procedures such as balancing registers, preparing cash bags, and activating security systems.
• Assist in delivery/shipments of product on weekly basis.

Merchandise Supervisor - Planet Hollywood - Orlando, FL

(2025-12 - 2026-05)

• Driving sales for merchandise in shops connected to the bars and restaurants.
• Coaching the sales team and leading by example, on a day-to-day basis to ensure staff performance standards are met.
• Assists the Store Manager in developing a strong sales environment focused on teamwork and customer service.
• Replenishment of merchandise, though out the day in between traffic rushes to maintain sizes and styles on the sales floor to maximize sales.
• Running segments as sales leader to motivate team members to drive sales by creating a positive guest service for our customers.

Floor Supervisor - Calvin Klein - Orlando, FL

(2022-06 - 2025-11)

• Leading the team in sales on the sales floor as segment leader, which serves as MOD (Manager on Duty) for at segment hours that were assigned.
• Setting up interviews for store manager, and also help conduct interview for the store manager if necessary.
• Assisting other stores for coverage for the management team of specific stores throughout the Orlando Area.
• Assisting in store operations, such as filling out, sending out, and printing out reports.
• Tracking employee's performance in the loyalty sign-ups at cash wrap, making sure they all are putting in effort.

Retail Supervisor - Columbia Sportswear - Orlando, FL

(2013-08 - 2022-05)

• Traveled to New England district to assist Wrentham store in remodel and sales afterwards for 6 months between both districts.
• As part of the management team, provided leadership to store staff, by giving direction to employees to ensure efficient and effective floor operations, customer service, and execution of visual standards
• Assists the store manager with the implementation of action plans to address any issues relating to store sales, goals, safety, and personnel development.
• Provides input to store manager on staff performance for the performance appraisal process. Tracking employee results and made suggestions for modifying goals accordingly.
• Trained employees on product knowledge and store procedures such as cash register transactions, product flow procedures, and visual standards.

Infantry Team Leader - United States Marine Corps - Camp Lejeune, NC

(2005-06 - 2013-06)

• 3rd Battalion, 2nd Marine Regiment (3/2): Operating under Regimental Combat Team 5, this Marine unit was heavily engaged in the area and fought in the Second Battle of Habbaniyah, which lasted from August 17, 2006, to February 14, 2007.
• Maintain base security in hostile area of operations. Locate and destroy enemy positions or security patrol when conducting missions outside of base.
• High value target missions.
• Combat Action ribbon.
• War on terrorism medal.

Certificate - Tourism Management - Guest Services - Valencia College (2012)

Upper secondary education