Administrative Support/ Customer Service Rep
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Results-driven professional with 6+ years of experience in administrative support, customer relations, team supervision, and sales coordination. Proven ability to lead teams, manage complex scheduling and booking systems, resolve customer issues efficiently, and streamline daily operations. Known for being a quick learner, problem solver, and excellent communicator. Seeking a leadership role outside the hospitality industry where strong organizational and interpersonal skills are valued.
Central Reservations Supervisor, The Whitehall Houston Hotel (2023–2025): Led reservations team, optimized call center metrics, coached staff, resolved escalated issues, and improved procedures.
Front Desk Supervisor, Blossom Houston Hotel (2022–2023): Managed front office staff, resolved customer complaints, ensured billing accuracy, and coordinated across departments.
Executive Assistant / Front Office Associate, Hotel Zaza (2019–2022): Provided executive support, handled internal/external communication, and managed high-volume administrative tasks.
Sales Coordinator / Front Office Supervisor, Holiday Inn (2016–2019): Supported sales operations, coordinated group bookings, maintained CRM records, and trained front desk staff.
High School Diploma, Hyde Park Academy, Chicago, IL (2012)
