Kaybreona Catchings

Accomplished, valued-driven, mission-oriented professional who achieves unprecedented results through innovation, initiative, and resourcefulness. Thrives on ambiguous circumstances with minimal direction and resources; strong ability to gather and compile best practices throughout the organization. A natural relationship builder who enrolls others to support position.

Patient care coordinator - BCBS - Remote

(2023-09)

• Coordinated patient care activities, ensuring seamless transitions between healthcare providers and departments.
• Maintained accurate and up-to-date patient records, including medical history, treatment plans, and insurance information.
• Provided exceptional customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction.
• Assisted patients in understanding their treatment options, explaining procedures, risks, benefits, and alternatives.
• Educated patients on medication instructions, dosage requirements, potential side effects or interactions.
• Facilitated communication between patients and healthcare providers to ensure effective delivery of care.
• Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information at all times.
• Performed administrative tasks such as data entry, billing coordination, insurance verification for smooth operations.
• Implemented efficient systems for managing patient flow within the clinic or hospital.

New learning Resource (2017-12)